Mayur Mandora
Los Angeles,C
Summary
Salesforce Architect with 15+ years of Salesforce experience delivering secure, scalable solutions for Public Sector and government organizations. Proven expertise in Salesforce Industries (Vlocity), including OmniStudio, industry data models, product and order management, and complex integrations. Experienced in designing architectures that meet public sector compliance, security, and governance requirements, while translating mission-driven needs into efficient Salesforce solutions. Strong track record of leading end-to-end implementations, collaborating with cross-functional stakeholders, and delivering high-quality, citizen-centric platforms across regulated environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Salesforce Solution Architect
Asurion
01.2022 - Current
- Led the technical aspects of Salesforce Design & Solutions, integration patterns and deployment.
- Led discovery and requirements refinement sessions to uncover business, functional, and technological requirements. Recommend best practice solution designs based on business needs.
- Developed and enhanced REST API integrations between Salesforce and Service Bench thru Layer 7.
Flow, Events and Batches to automate customer calls and SMS using external systems like Twilio & AMP - Automated the job readiness score to increase the efficiency of job completion for Service Advocates.
Delivered new and complex high-quality solutions to clients in response to varying business requirements in short duration.
Salesforce Technical Architect
Slalom
01.2015 - 12.2021
- Led the technical aspects of Salesforce Design & Solutions, integration patterns and deployment.
- Led discovery and requirements refinement sessions to uncover business, functional, and technological requirements. Recommend best practice solution designs based on business needs.
- REST API integrations between Salesforce and API Gateway.
- Quote Lines Automation in response to Part List Generator external application.
- Automation using Process Builder, Flow, Events and Triggers for multiple business problems.
- Multiple Reports and Dashboards for Panasonic Managers, PMO, Sales and Admins.
- Deliver new and complex high-quality solutions to clients in response to varying business requirements.
Salesforce Technical Lead
Cognizant
09.2009 - 11.2014
- Develop and enhance REST API integrations between Salesforce and ecommerce sites, multiple reservations & rentals systems, and multiple financial systems thru MuleSoft.
- Develop and enhance 360 Customer View in Salesforce with multiple REST API integrations to get and update data from various systems.
Service Cloud config and customization including Case Management, Omni Channel, Live Chats, Routing Configuration, Case Assignments, Email-to-Case, custom web-to-lead, Knowledge Articles
Release Management experience with Flosum, ANT, VSCode and Change SetsEnhanced system performance with thorough code reviews, debugging, and optimization techniques. - Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
Education
Master of Business Administration - Business Administration
University of Washington
Seattle, WABachelor of Science - Finance
Washington State University
Pullman, WASkills
- Salesforce Platform Architecture
- Data Modeling & Object Design
- Sales Cloud, Service Cloud, Financial Service Cloud
- Vlocity, Omnistudio, Omniscripts, Dataraptors
- Apex, LWC, Flows
- Salesforce Cloud Architecture
- Integrations & APIs
- Security & Access Control
- CI/CD & Release Management
- Data Modeling & Migration
- SOQL / SOSL
Certification
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Data Architect
- Salesforce Certified Technical Architect
- Salesforce Certified Application Architect
- Salesforce Certified Platform Developer II
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
Timeline
Salesforce Solution Architect
Asurion
01.2022 - Current
Salesforce Technical Architect
Slalom
01.2015 - 12.2021
Salesforce Technical Lead
Cognizant
09.2009 - 11.2014
Bachelor of Science - Finance
Washington State University
Master of Business Administration - Business Administration
University of Washington