Vaibhav Jain
Fredericton
Summary
Salesforce Solution Architect with 17+ years of experience designing scalable enterprise Salesforce solutions across Revenue Cloud, CPQ, Sales Cloud, Service Cloud, and Data Cloud. Proven ability to lead end-to-end architecture, optimise Lead-to-Cash processes, drive automation, and implement cost-efficient system improvements. Strong background in data modelling, integration architecture (REST/SOAP), DevOps, and multi-cloud governance. Adept at partnering with cross-functional teams to align technology with business strategy and delivering measurable improvements in sales velocity, operational efficiency, and revenue performance.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Salesforce Solution Architect
Cvent Inc
09.2020 - Current
- Architected large-scale Salesforce implementations across Sales Cloud, CPQ, and Revenue Cloud, improving sales velocity by 35% through a redesigned Lead-to-Cash framework.
- Reduced customer onboarding time by 42% through improved system integrations and optimized workflows.
- Implemented cost-saving architectural solutions that decreased recurring expenses by $200K annually.
- Designed scalable reporting architecture for Colour of Money, Sales Commissions, and other enterprise reporting systems.
- Led end-to-end project lifecycle including requirements analysis, design, solutioning, build oversight, UAT, and release governance.
- Built automation solutions across business workflows, eliminating manual steps and improving data accuracy.
- Collaborated with global IT teams to deliver system enhancements aligned with Salesforce best practices and enterprise architecture principles.
- Provided architectural guidance for integrations with internal and external systems using REST/SOAP APIs.
- Delivered executive-level insights via dashboards and analytical reports to guide strategic business decisions.
- Conducted due diligence for new business opportunities by assessing ROI, system feasibility, and technical impact.
- Oversaw change management, release planning, risk mitigation, and communication with stakeholders across Sales, Finance, Client Services, and Technology.
Principal Business Analyst
Cvent Inc
01.2017 - 09.2020
- Gathered business and technical requirements across Sales, Finance, Client Services, and Technology for enterprise Salesforce implementations.
- Designed and implemented Salesforce CPQ solutions including product configuration, complex price rules, discount strategies, approvals, and quote templates.
- Improved cross-functional process efficiency through business change frameworks and process optimization strategies.
- Delivered enhancements that improved user experience and system usability for mission-critical applications.
- Supported business planning and new initiative evaluation by preparing feasibility studies, data analyses, and impact assessments.
- Managed multiple projects simultaneously by prioritizing tasks, managing timelines, and coordinating with stakeholders.
- Presented insights and performance dashboards to senior leadership for decision-making.
Lead Business Analyst
Cvent India Private Limited
05.2014 - 01.2017
- Implemented and managed CPQ for a global SaaS product catalog featuring 2,000+ SKUs, supporting multi-region pricing and discounting logic.
- Configured price books, product bundles, dynamic quote terms, approval rules, and DocuSign integration for contract execution.
- Performed ad-hoc analyses, built proof of concepts, and created presentations for project evaluations.
- Analyzed business toolsets and recommended technology improvements that enhanced operational productivity.
- Coordinated release management, requirement documentation, and user acceptance testing across multiple departments.
Developer Support Engineer
HCL Technologies Limited
12.2008 - 05.2014
- Provided Tier 2/Tier 3 support for Salesforce Premier Customers, troubleshooting Apex classes, triggers, Visualforce pages, and deployment issues.
- Diagnosed and resolved governor limit issues by advising on Apex best practices and scalable coding patterns.
- Supported deployments using ANT, Force.com IDE, and Change Sets, ensuring smooth CI/CD execution for clients.
- Troubleshot SOAP/XML message failures using SOAP UI and supported integrations with ASP.NET and Java platforms.
- Collaborated with Cloud Success Technologists and escalated issues to Tier 3 / R&D when required.
- Resolved high-severity Apex and integration-related issues within strict SLAs.
Education
B.Tech - Electronics & Communication
Guru Gobind Singh Indraprastha University
IN-DL01-2008
Skills
Salesforce Cloud Expertise: Revenue Cloud, CPQ, Sales Cloud, Service Cloud, Data Cloud
Architecture & Technical Skills: Solution Architecture, System Design, Integration Architecture, Apex, Flows, SOQL
Integrations: REST APIs, SOAP APIs, Web Services, ETL
Data & Security: Data Modelling, Data Migration, Sharing & Visibility, SSO
Project Leadership: Agile/Scrum, Stakeholder Management, Requirements Gathering, Process Optimization
Certification
Salesforce Architect Credentials: Application Architect, System Architect, Integration Architect, Data Architect, Sharing & Visibility Architect, Identity & Access Architect, Development Lifecycle Architect, Agentforce Specialist
Cloud Certifications: Revenue Cloud, CPQ Specialist, Sales Cloud, Service Cloud, Data Cloud
Developer & Admin Certifications: PDII, PDI, Admin, App Builder, AI Associate
Accomplishments
- Emerging Leader of the Year - 2024
- Pragmatism Award (Q4 2017)
- Most Valuable Player of the Year 2017
- Team Player of the Year - 2016
- Team Player of the Year - 2015
Timeline
Salesforce Solution Architect
Cvent Inc
09.2020 - Current
Principal Business Analyst
Cvent Inc
01.2017 - 09.2020
Lead Business Analyst
Cvent India Private Limited
05.2014 - 01.2017
Developer Support Engineer
HCL Technologies Limited
12.2008 - 05.2014
B.Tech - Electronics & Communication
Guru Gobind Singh Indraprastha University