Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Mayur Temak

Pune

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Critical Infrastructure Lead

RAD Data Communication
MUMBAI
02.2024 - Current
  • Managed multiple concurrent projects while adhering to tight deadlines.
  • Leading Versa Secure SDWAN project.
  • Executed POC and designed the network for open VPN application.

Sr. Technical Support Engineer

RAD Data Communication
Mumbai
11.2022 - 02.2024
  • Involved in the VERSA SDWAN project for the largest service provider in Kenya, Safaricom
  • Providing dedicated support for deployment issues and operational issues of the customer network
  • Providing technical analysis in the critical cases of the customers with technical experts and the R&D team
  • Providing Technical support to RAD’s channel partners and end customers all over the globe on a case basis
  • Troubleshooting and Analysis for TCP dump
  • Working on case-based issues related to application, configuration, software, and hardware
  • Replicating issues in LAB, testing, and providing solutions accordingly
  • Replicating issues and reporting BUG in the software to RAD R&D and coordinating with them for the solution
  • Raising DCR for any correction or amendments in the User Manual, Date sheet, or Tech note
  • Performing POC (Proof of Concept)
  • Escalating issues to R&D for issues with software or hardware
  • Attending meetings with customers regarding the projects managed
  • Working on application CRM, RADview, Outlook, and Team Viewer.

Network Engineer

Datacipher Solution Private Ltd.
Mumbai
05.2021 - 10.2022
  • Providing technical support to teams in multivendor ISP network environments
  • Providing Technical support to all the network deployment team and IP core Team and jointly troubleshooting issues for CISCO ASR9x, JUNIPER ACX2200 series and L2 switches to complete the technical analysis with the help of automation
  • Install and monitor NE on a Linux-based EMS server, also manage logs and configuration backup for the NE
  • Troubleshoot the issues of the L2 project which included switches of all vendors such as (CISCO 901 series, RAISECOM, TECHROUTER, RAD, FIBER HOME, and HFCL)
  • Maintain records for the fault issues in the document for reference
  • Follow the escalation matrix and raise the issue/concern (TT) to the respective teams if required and follow up to close the TT with the appropriate SLA.

Global Professional Support Engineer

RAD Data Communications
07.2018 - 04.2021
  • Providing Technical support to RAD’s channel partners and end customers all over the globe on a case basis
  • Troubleshooting and Analysis for TCP dump
  • Working on case-based issues related to application, configuration, software, and hardware
  • Replicating issues in LAB, testing, and providing solutions accordingly
  • Replicating issues and reporting BUG in the software to RAD R&D and coordinating with them for the solution
  • Raising DCR for any correction or amendments in the User Manual, Date sheet, or Tech note
  • Performing POC (Proof of Concept)
  • Escalating issues to R&D for issues with software or hardware
  • Attending meetings with customers regarding the projects managed
  • Working on application CRM, RADview, Outlook, and Team Viewer.

L1 Support Engineer

Osource India Pvt LTD.
04.2017 - 06.2018
  • Managing all Fault Tickets of Customers and closing the Fault Ticket within SLA
  • Co-coordinate with the concerned teams for the resolution of the Faults within SLA (Service Level Agreement) for the deferred network service
  • Call logging for voice service & resolving the Fault Tickets on time
  • Sending RFO (Reason for Outage) to customer
  • Analyzing & submitting monthly time reports to customers
  • Submitting daily tracker customer followed by a daily call which involves daily issues with updated status & daily Fault Ticket Status
  • Repeat Fault analysis and daily calls with customers to reduce the number of tickets.

Education

B.E. (Bachelor of Engineering), First Class - Electronics & Telecommunications

Savitribai Phule Pune University

XII (HSC) Science, Second Class -

X (SSC), Second Class -

Skills

  • Technical Troubleshooting
  • Firewalls and endpoint security
  • Network debugging
  • IP Addressing and Subnetting
  • Documentation Writing
  • Verbal and written communication
  • Hardware Installation
  • Hardware and software configurations
  • Network operations
  • Network Performance Analysis
  • Technical Support
  • Switching protocols
  • Network configuration
  • Root Cause Analysis
  • VERSA SDWAN
  • Linux
  • Virtualization Technologies

Affiliations

  • Accomplished 6wind VSR (Virtual Service Router) Training in July 2024
  • Accomplished Versa Secure SDWAN Training for Safaricom Kenya with a hands-on demo.

Accomplishments

  • Excellence Awards Q2 2024

Certification

  • Versa Secure SDWAN Headend Deployment March 2024

Timeline

Critical Infrastructure Lead

RAD Data Communication
02.2024 - Current

Sr. Technical Support Engineer

RAD Data Communication
11.2022 - 02.2024

Network Engineer

Datacipher Solution Private Ltd.
05.2021 - 10.2022

Global Professional Support Engineer

RAD Data Communications
07.2018 - 04.2021

L1 Support Engineer

Osource India Pvt LTD.
04.2017 - 06.2018

B.E. (Bachelor of Engineering), First Class - Electronics & Telecommunications

Savitribai Phule Pune University

XII (HSC) Science, Second Class -

X (SSC), Second Class -

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Mayur Temak