Mayur Arunkumar Bambal
Pune
Summary
Major Incident Manager at Cognizant with expertise in Major incident management and cross-functional collaboration. Successfully developed standardized response processes, enhancing service restoration efficiency. Skilled in root cause analysis and effective communication, I consistently identify improvement areas, driving corrective actions that prevent future incidents and optimize performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Major Incident Manager
Cognizant
Pune
12.2018 - Current
- Responded to critical incidents without delay.
- Collaborated with involved team members to complete post-incident assessments.
- Developed and managed standardized response processes for maximum efficiency.
- Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
- Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Documented information before, during and after incidents in order to model trends, generate reports and recommend updates.
Education
Bachelor of Engineering - Electronics & Telecommunications
DR. D.Y Patil College of Engineering
Pimpri,Pune07-2015
Diploma - Electronics & Telecommunications
Marathwada Institute of Technology
Aurangabad07-2009
Skills
- Incident management
- Service restoration
- Root cause analysis
- Cross-functional collaboration
- Trend analysis
- Incident tracking
- Stakeholder communication
- Change management
- Escalation management
- Documentation skills
- ITIL framework
- Post-resolution reviews
- SLA management
- Effective communication
- Post incident reviews
Languages
English
First Language
Certification
- ALISON: Essentials of IT Service Management and Infrastructure Library Level 4
Timeline
Major Incident Manager
Cognizant
12.2018 - Current
Bachelor of Engineering - Electronics & Telecommunications
DR. D.Y Patil College of Engineering
Diploma - Electronics & Telecommunications
Marathwada Institute of Technology
Similar Profiles
Navya VootlaNavya Vootla
Associate at CognizantAssociate at Cognizant
Vyshali Santhosh KumarVyshali Santhosh Kumar
Support Engineer at CognizantSupport Engineer at Cognizant
Preethi RPreethi R
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
MANISHA REDDY KUCHANPALLYMANISHA REDDY KUCHANPALLY
Infra Dev Specialist at CognizantInfra Dev Specialist at Cognizant
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd