Mayuri Sinha
GURUGRAM
Summary
Dedicated and passionate team leader committed to delivering exceptional customer experiences to foster loyalty and drive repeat business. Skilled in managing customer expectations and cultivating empathy within the team. Proficient in optimizing resource allocation through strategic planning, sound judgment, and effective interpersonal communication.
Overview
9
9
years of professional experience
Work History
Senior Customer Success Manager
Synaptic (VY Labs)
05.2023 - Current
- Collaborate with existing to maximize customer satisfaction, while maintaining 95% customer retention targets,
- Streamline processes and improve better onboarding experience for new joiners
- Serve as a central point of contact for strategic accounts, while serving as a point of escalation for the new team members
- Mentor recruits to help them learn the ropes of the business
Senior Project & Customer Success Manager
Whatfix India Pvt. Ltd.
02.2022 - 05.2023
- Oversaw all aspects of project implementation, assigning tasks to cross-functional team members in alignment with operational and customer needs.
- Organized team efforts to ensure timely project delivery, deliverable quality and customer satisfaction.
- Onboard new clients, ensure engagement and upskill existing clients for increased adoption
- Contributed towards learning & development of internal stakeholders through recording trainings and SOP building on LMS
Project Lead
Cvent India Pvt. Ltd
06.2015 - 02.2022
- Pioneered multiple successful teams for different projects - Rushed, Enterprise etc.
- Program management for enterprise portfolio of Fortune 500 clients events with 1000+ attendees participating in 50 sessions delivered virtually, onsite and hybrid
- Directed and coordinated teams large teams of Business Analysts, Graphic Designers, Producers, Engineers and Event Support Staff for the smooth delivery of online sessions
- Served as a point of escalation for project managers
- Facilitated and owned debrief discussions to ensure client retention and keeping escalation rates
Education
Certified Scrum Master -
ScrumAlliance
PGP in Data Science & Business Analytics -
Great Lakes Executive Learning
Chennai, India09.2022
Bachelor of Technology -
Uttar Pradesh Technical University
Lucknow07.2012
Skills
- Team supervision
- Staff development
- Process improvement
- Cross-functional team management
- Training and coaching
- Cross Collaboration
- Strategic Consulting
- Strategic Planning
- Leadership
- Relationship Management
- Problem-Solving
- Decision Making
- Customer Service
Timeline
Senior Customer Success Manager
Synaptic (VY Labs)
05.2023 - Current
Senior Project & Customer Success Manager
Whatfix India Pvt. Ltd.
02.2022 - 05.2023
Project Lead
Cvent India Pvt. Ltd
06.2015 - 02.2022
Certified Scrum Master -
ScrumAlliance
PGP in Data Science & Business Analytics -
Great Lakes Executive Learning
Bachelor of Technology -
Uttar Pradesh Technical University
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