MAYURI VEER
Pune
Summary
Dynamic professional with a proven track record at KOTAK MAHINDRA BANK LTD, excelling in customer service and cash handling. Achieved a consistent 12-hour turnaround time, recognized as a star employee for outstanding performance. Utilizes effective communication and problem-solving skills to enhance client relationships and drive sales growth. Proficient in Microsoft Excel and banking operations, contributing to operational efficiency.
Overview
8
8
years of professional experience
Work History
Coordinator
KOTAK MAHINDRA BANK LTD
PUNE
06.2024 - Current
- Coordinated sales activities and supported the sales team in daily operations.
- Managed order processing and maintained accurate records of customer transactions.
- Assisted with preparing sales presentations and promotional materials for clients.
- Performed follow-up calls with customers after each sale was completed.
- Developed key customer relationships to increase sales.
Customer Service Officer
Equitas Small Finance Bank
08.2017 - 11.2023
- I am responsible for handling customer tickets of our premium clients and maintain a TAT of 12 hours.
- I have had an excellent track record and have been awarded star employee for several quarters.
- Assisted customers with inquiries about banking products and services.
- Collaborated with team members to improve service delivery and customer experience.
- All branch work activities.
- Form verification and cash handling (collection, foreclosure, and OD collection).
Education
B.Com - Commerce
Yashwantrao Chavan Maharashtra Open University
YCMOU01.2021
High School Diploma -
PSB JR COLLEGE KHANDALA
RATNAGIRI02-2015
High School Diploma -
PSB HIGHSCHOOL KHANDALA
RATNAGIRI03-2013
Skills
- Customer service and support
- Cash handling and bookkeeping
- Data entry and analysis
- Banking operations and auditing
- Problem solving and decision making
- Effective communication skills
- Time management and prioritization
- Microsoft Excel proficiency
- Audit support and compliance
Languages
- Marathi
- English
- Hindi
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Accomplishments
- EMOLOYEE OF THE YEAR
References
References available upon request.
Timeline
Coordinator
KOTAK MAHINDRA BANK LTD
06.2024 - Current
Customer Service Officer
Equitas Small Finance Bank
08.2017 - 11.2023
B.Com - Commerce
Yashwantrao Chavan Maharashtra Open University
High School Diploma -
PSB JR COLLEGE KHANDALA
High School Diploma -
PSB HIGHSCHOOL KHANDALA
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