Mayuri Singh

Worked as radio access network (RAN) troubleshooting and integration engineer.

• Works on incident management, problem management and knowledge management. E-Troubleshooting on Service Now platform, also worked on internal tools and DaaS based tool.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Tracked KPIs, SLAs and created continuous improvement plans.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Oversaw development and implementation of improvements to support and network operations.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Worked as a process trainer and assisted new joiners in their consolidation phases.