MAYURI VIJAY SHINDE
Retail Branch Banking
Mumbai
Summary
Dynamic professional with extensive experience in banking and operations management at Suryoday Small Finance Bank Ltd. Proven track record in enhancing customer retention and operational efficiency through strategic process improvements and relationship building. Skilled in cash handling and compliance management, driving results in high-pressure environments.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Assistant Branch Manager
Suryoday Small Finance Bank LTd
09.2023 - Current
- Coordinated daily branch operations in alignment with banking regulations and internal policies.
- Contributed to customer service initiatives that strengthened client satisfaction and retention.
- Partnered with branch manager on daily responsibilities to support efficient branch flow and effective team communication.
- Reviewed daily branch activity to identify process gaps and support timely corrective action.
- Resolved customer concerns alongside manager, contributing to stronger customer satisfaction ratings.
- Maintained inviting branch appearance through clean conditions, organized presentation, and well-placed promotional materials.
- Developed cash flow projections, cost analysis, and monthly, quarterly, and annual reports to support planning and decision-making.
Assistant Manager
Dhandeep Micro Finance LTD
01.2021 - 09.2023
- Contributed to development and implementation of operational strategies that strengthened microfinance services.
- Directed daily team activities to support efficient workflow and customer satisfaction.
- Onboarded new staff on company policies and regulatory standards.
- Analyzed performance metrics to identify service quality and efficiency improvements.
- Managed client inquiries to strengthen customer experience and retention.
- Oversaw day-to-day operations to meet performance, quality, and service standards.
- Audited cash intake and deposit records to improve accuracy and limit discrepancies.
- Resolved customer complaints to improve satisfaction levels.
- Managed daily cash reconciliations to support accurate financial reporting and minimize discrepancies.
- Drove repeat business through high-quality customer service.
- Improved sales through merchandising strategies and targeted promotions.
- Conducted employee performance evaluations and delivered constructive feedback for development.
Service Delivery Manager
IndusInd Bank
12.2019 - 01.2021
- Directed cross-functional coordination to align service delivery across all customer touchpoints.
- Improved operational flow to support higher customer satisfaction and retention.
- Developed and implemented efficient processes that enhanced service delivery.
- Participated in staff and client meetings while serving as liaison for account operations.
- Tracked employee attendance and punctuality, resolving repeat issues promptly to protect team standards.
- Prepared detailed issue reports for senior management.
- Qualified customer needs and negotiated profitable projects through consistent closing success.
Costumer Service
Dhandeep Finance LtD
05.2017 - 12.2019
- Provided timely customer updates on delivery status and shipment progress.
- Built strong client relationships through responsive customer support and clear communication.
- Handled customer inquiries and resolved issues quickly and professionally.
- Maintained consistent service quality and positive attitude in fast-paced settings.
- Improved company image through professional support during appliance installations.
- Supported customer service inquiries with language translation assistance.
- Resolved service concerns with prompt, courteous follow-up.
- Welcomed customers at counter and delivered helpful service.
- Delivered pre- and post-sales support to customers.
Education
M Com - Banking And Finance
MCC College of Arts Science And Commerce
Mumbai04.2019
Banking And Finance - Banking And Finance
Ratnam College
Mumbai04.2017
HSC - Accounting And Finance
National Education School And Jr College
Mumabi04.2014
High School Diploma -
Bright High School Jr College
Mumbai04.2012
Skills
Banking
Operations management
Business development
Team development
Compliance management
Operational efficiency
Audit preparation
Relationship building and management
Financial product sales
Sales expertise
Client relationship management
Cash handling
Risk analysis
Customer retention
Branch service quality
Cash handling expertise
Operational reports
Documentation
Marketing
Timeline
Assistant Branch Manager
Suryoday Small Finance Bank LTd
09.2023 - Current
Assistant Manager
Dhandeep Micro Finance LTD
01.2021 - 09.2023
Service Delivery Manager
IndusInd Bank
12.2019 - 01.2021
Costumer Service
Dhandeep Finance LtD
05.2017 - 12.2019
M Com - Banking And Finance
MCC College of Arts Science And Commerce
Banking And Finance - Banking And Finance
Ratnam College
HSC - Accounting And Finance
National Education School And Jr College
High School Diploma -
Bright High School Jr College