MAZHAR ANWAR SHAIKH

• Management in administering and configuring Windows devices for enterprise users via Intune and Azure Active Directory environments
• Managed and configured support Windows devices
• Provide supports to clients in administering deployment of policies (configuration and compliance) to company owned Windows devices
• Responsible in understanding client business vision / plans and align IT to help meet milestones
• Prioritize projects and ensure timelines are met
• Implementation and ongoing management of IT deliverables across PAN India
• Primary role in current organization is to handle day-to-day operations for Cloud Infrastructure Services
• Also, provide software installation, troubleshooting and support with the highest level of quality and service through Microsoft Intune & Microsoft Azure Active Directory.

 Microsoft Intune Management:

• Successfully managed and deployed applications, policies, and configuration profiles across the organization using Microsoft Intune.
• Streamlined mobile device management and endpoint security using Intune, enhancing overall system security and compliance.
• Implemented and maintained conditional access policies to ensure secure access to corporate resources.
• Implemented comprehensive endpoint security policies using Microsoft Intune, including BitLocker encryption, antivirus, and firewall settings.

 Autopilot Deployment:

• Led the deployment of Windows Autopilot across all Pan India offices, reducing setup time and ensuring a consistent user experience across all devices.
• Managed the configuration and deployment of devices using Autopilot, improving operational efficiency and reducing manual intervention.

 Mobile Device Management (MDM):

• Managed and secured mobile devices (iOS, Android) across the organization using Intune’s Mobile Device Management (MDM) capabilities.
• Deployed device enrollment policies, app protection policies, and configuration profiles to streamline mobile device management.

 Application Deployment:

• Automated the deployment of critical business applications through Microsoft Intune, reducing installation errors and ensuring timely updates.
• Configured app installation and update policies to ensure users have access to the latest software versions.

 Integration with Microsoft 365:

• Integrated Intune with Microsoft 365 services to streamline device and application management, enhancing user productivity and collaboration.
• Managed Office 365 apps and ensured secure access to cloud resources across all managed devices.

 Patch Management:

• Deployed Windows updates and security patches using Intune, ensuring all managed devices are up-to-date and secure.
• Implemented automated patch managemnt processes to minimize downtime and enhance system reliability.

 Active Directory Cleanup:

• Conducted a comprehensive Active Directory (AD) cleanup to improve directory performance and security.
• Organized and optimized AD structures, including the removal of obsolete objects, standardization of naming conventions, and consolidation of organizational units (OUs).

 Infrastructure Optimization:

• Developed and implemented IT infrastructure strategies to enhance system performance and scalability.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.

 User Training and Support:

• Provided training and support to end-users on device enrollment, application access, and security best practices, improving overall compliance and user satisfaction.
• Assisted in troubleshooting and resolving issues related to Intune-managed devices and applications.

 Team Leadership:

• Provided technical guidance and leadership to the IT support team, ensuring best practices and adherence to organizational standards.

• Develop, deploy and manage Windows applications and Windows application management policies with Azure including MAM
• Management in administering and configuring Windows devices for enterprise users via Intune and Azure Active Directory environments
• Managed and configured support Windows devices
• Enroll new Company owned devices to Endpoint Manager Portal
• Configure & deploy Windows patches through Update Rings for Windows 10 and later
• Deploy Quality & Feature updates both to the Windows devices
• Create Configuration profiles as per the Client requirements
• Recently Windows Autopilot has been deployed with the help Provide supports to clients in administering deployment of policies (configuration and compliance) to company owned Windows devices
• Scope client’s issue by collecting relevant facts; investigating the problem by doing self – research and by involving other teams as needed
• Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments
• Report software bugs and advocate for product improvement using client suggestions
• Create advanced online technical content including Knowledge Base articles and documents.

• Working as a SOE (Standard Operating Environment)
• Working on Microsoft Intune to deploy applications, Policies & patching
• Deploying standard operating systems builds through MDT (Microsoft deployment toolkit) Deploying applications through Microsoft Intune
• Define policies and configured on Microsoft Endpoint Manager
• Windows rings is configured and pushed through Microsoft Intune (Windows patching) Enrolling new devices to Microsoft endpoint manager
• Project Handled: Title: Microsoft Intune Implementation Skill Used: Azure Active Directory & Microsoft endpoint Manager Description: Deployment of Standard Applications & pushed windows patches through Microsoft Intune endpoint manager.

• Completed two major projects independently with successful testing and migration for approx
• 800 users
• Under supervision, create Collections/Packages/Applications within an SCCM 2012 environment
• Under supervision, provide integrated solutions utilizing a variety of software products with a focus on Microsoft Windows environment
• Work with key platform vendors (Microsoft, DELL, etc.) for support to resolve issues as well as platform strategy development
• Assist Global Desktop Engineer with integration of imaging activities through SCCM
• Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs as well as release management deployments to 15000+ PCs globally
• Analyze SCCM log files; provide patch management support and maintenance window operations
• Strengthening the IT infrastructure using new technologies
• Develops innovative solutions and refines processes to improve service delivery
• Collaborated with development team to create images for deployment of OS
• Monitoring the issue for each user related to multiple applications over the calls
• Issues are tracked into CA ticketing portal
• Troubleshooting of multiple applications and resolving within SLA
• Worked on multiple ticketing tools like BMC Remedy & CA Portal ticketing tool
• Responsible for change request with appropriate approval
• Managing Email Solutions like Microsoft office mails
• Microsoft Windows installation
• Installation/Configuration of various Software(s)
• Handling various tools such as PDQ, BMC SCCM, Remedy, team viewer, Dameware, & JIRA
• Handling issues for 2000+ US users in a shift over the calls
• Administered the troubleshooting of basic problems in desktop & laptop
• Handling System related issues of US clients
• Providing technical support to users within defined SLAs
• Maintenance of systems hardware, software, and related infrastructure such as Window Servers, File servers, Antivirus / patch management etc
• Ensured client problems are resolved as per the SLA norms
• Recording & Maintaining I.T
• Asset list of all Computer & related accessories
• Managing vendors for various purchases, advanced tech support, servicing & AMCs
• Handling operations regarding vendor & escalation management to ensure maximum client satisfaction
• Administering IT helpdesk and ensuring compliance to information security policies of the organization
• Handled coordination with customers and vendors to ensure smooth flow of day-to-day activities
• Received appreciations from client, users, Manager etc
• Handling issues such as System slowness, system not working, RAM upgrade, Software installation, Laptop not booting, new laptop request, System network issue, Network down etc
• Projects Handled: Title: PCI Project Skill Used: Network VLAN & Firewall changes
• Description: Migrate all the users who are belong to financial services with appropriate VLAN & allowed only limited access for internet as per designed and approved in PCI environment
• Title: Configured & implement MDT Server Description: Implemented MDT server on which we can easily image desktops & laptops.

• Taking care of activation & deactivation of user’s email id & Groups
• Manage File Server, Domain User & Policy Management
• Managing Cyberoam Firewall configuring IP address, Ports, Policy, Website Blocking
• Look after all branches &Head Office, Corporate Office connectivity’s like (P2P,Lease line, internet & Networking) Handling System related issues of branches & Head Office
• Recording & Maintaining I.T
• Asset list of all Computer & related accessories
• Managing vendors for various purchases, advanced tech support, servicing & AMCs
• Handling operations regarding vendor & escalation management to ensure maximum client satisfaction
• Administering IT helpdesk and ensuring compliance to information security policies of the organization
• Serving as the Local Incident Manager involved in identification, escalation and closure of incidents
• Taking an active part in designing/ planning of network & hardware requirements for branches
• Managing the configuration & maintenance of Domain Server, Mail server etc.

• Handling System related issues of branches & Head Office for internal users
• Look after BackOffice related queries
• Taking care of activation & deactivation of users email id & Groups
• Handling operations regarding vendor & escalation management to ensure maximum client satisfaction
• Administering IT helpdesk and ensuring compliance to information security policies of the organization
• Serving as the Local Incident Manager involved in identification, escalation and closure of incidents
• Worked on Lotus notes application
• Internet & Intranet
• Handling issues such as System slowness, system not working, RAM upgrade, Software installation, Laptop not booting, new laptop request, System network issue, Network down etc
• Worked on ticket tool Remedy.

• Class: Second Class
• Board: Mumbai University

• Class: Second Class
• Board: Mumbai Board

• Class: Second Class
• Board: Mumbai Board