Infra Transformation Associate Manager
Accenture
04.2015 - Current
M C Hemanth
AWS Solution solution architect and operations
Bengaluru,KA
Timeline
Technical Team Lead
Appnomic System Pvt Ltd.
09.2013 - 04.2015
Server Support Engineer (GNOC).
Magna Infotech, Quess
11.2011 - 11.2012
Technical Operations Specialist.
Hewlett Packard, HP
12.2008 - 11.2011
Bachelor of Science - Computer Science
Coorg Institute of Technology,
06.2004 - 04.2008
Associate of Science - PCMC
St Anne’s College
06.2002 - 04.2004
High School Diploma -
St Anne’s High School
06.1992 - 03.2002
Work History
Infra Transformation Associate Manager
Accenture
04.2015 - Current
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within AWS Cloud Operations, Cloud Security, Observability & AWS FinOps engineering teams.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Streamlined processes for increased efficiency and cost savings within the department.
- Leveraged industry best practices to enhance operational efficiency within the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs in AWS FInOps space.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Technical Team Lead
Appnomic System Pvt Ltd.
09.2013 - 04.2015
- Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
- Established performance metrics for the team, monitoring progress regularly to ensure targets were met or exceeded consistently.
- Streamlined communication channels between technical teams and key stakeholders, ensuring alignment on project goals and expectations.
- Hired, trained, and mentored staff to maximize effectiveness.
- Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.
- Improved team efficiency by implementing Agile methodologies and optimizing workflow processes.
- Reduced project delivery times by effectively prioritizing tasks and delegating responsibilities among the team.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
Server Support Engineer (GNOC).
Magna Infotech, Quess
11.2011 - 11.2012
- Provided consistent level 1 & 2 support for Windows servers and Linux Servers.
- Leveraged monitoring tools to proactively identify potential issues before they became critical problems affecting customer operations.
- Optimized server uptime by proactively detecting, diagnosing, and resolving hardware and software issues.
- Provided remote support services for clients experiencing server issues
- Streamlined support ticket resolution through effective communication and collaboration with team members.
- Improved customer satisfaction by providing timely and accurate technical assistance for server-related concerns.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored networks and network devices to resolve technical problems quickly.
Technical Operations Specialist.
Hewlett Packard, HP
12.2008 - 11.2011
- Facilitated seamless integration of new employees by configuring and deploying necessary hardware, software, and network resources in a timely manner.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
Education
High School Diploma -
St Anne’s High School
Virajpet, S.Coorg 06.1992 - 03.2002
Associate of Science - PCMC
St Anne’s College
Virajpet, S.Coorg 06.2002 - 04.2004
Bachelor of Science - Computer Science
Coorg Institute of Technology,
Ponnempet, S.Coorg 06.2004 - 04.2008
Skills
AWS Certified Solutions Architect – Professional(2024)
AWS Certified Solutions Architect – Associate(2023)
ITIL V3 foundations Certified
Team collaboration
Strategic thinking
Adaptability and flexibility
Coaching and mentoring
Process improvement strategies
Teamwork and collaboration
Presentations
Public speaking
Customer relations
Cost reduction
Cost control
Summary
Dedicated AWSprofessional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Flexible work hoursWork-life balanceWork from home optionCertification
AWS Certified Solutions Architect – Professional(2024)
AWS Certified Solutions Architect – Associate(2023)