Diploma in Software Engg C,C,ORCALE8i,VISHALBASIC60,OFFICE AUTO,UNIX&HTMLBangalore- Percentage-60%
M.C Srinath
Associate Consultant
Summary
Insightful Information Technology Manager with 16 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
16
16
years of professional experience
11
11
Certifications
5
5
Languages
Work History
Associate Consultant
ICS-Infrastructure cloud Services
6 2021 - Current
- Assisted clients in obtaining visas by navigating complex immigration processes and requirements.
- Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
- Improved client satisfaction by providing personalized migration consultation services.
- Led data migration projects, data file analyses and platform validation.
- Analyzed customer data parcels for compliance with specifications, providing analysis of detected gaps.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Ensured high availability of applications, implementing effective backup and disaster recovery strategies.
- Improved AWS infrastructure efficiency by designing and implementing scalable solutions.
- Provided support during customer implementations and applied industry best practices.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Worked closely with product teams to define and prioritize partner feature requests
- Managed project scope, schedule, status and documentation.
- Managed time efficiently in order to complete all tasks within deadlines.
Manager Application Development
DXC.Technologies
02.2018 - 05.2021
- Develop a project plan and timeline for each software development project ensuring it meets design and implementation requirements for global Physical Access management Systems
- Solid exposure in implementation of infrastructure projects, including preferred experience with server, active Directory, Physical security
- Strong troubleshooting and problem-solving skills in Installation & Configuration OS&MSSQL Server 2008/2012/2016
- Escalation contact of point view in HPSM, ITSM run book update in Apate
- Worked on Major Incident and Service Desk tickets in supporting 24/7 in completion of Closing MI Incidents
- Worked for geographical regions APJ.AMS&EMEA in upgrading the Lenel software of version 7.6Ver on applications servers, upgraded nearly 2500 video recorders firmware version in supporting the application and monitoring 24/7
- Worked closely with all the Team Members to achieve Business and Organization objectives
- Expertise on cyber security in prevent data breaches, Ethical hacking to create a secure system and avoid any potential attacks
- Identify the breaches cause and create recovery plan and ensure that an organization complies with government and industry security standards
- Address the security threat and prevent potential security breaches
- Facilitate easy request creation, and keep end users informed on ticket progress and approvals by service now tool
- Manage the work of application developers to ensure that they deliver projects on time and within budget
- Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
Technical Manager
HP Global Soft Pvt Ltd
02.2014 - 02.2018
- Liaised between business and technology units to manage delivery schedules for applications
- Finished projects up to 14 months ahead of schedule and as per under budget
- Designing, coding and manual testing application processing logic, extensibility, user interface, and integrations supporting and troubleshooting of Complex Tasks
- Developed suggestions for technical process improvements to optimize resources
- Apply significant knowledge of industry trends and developments to provide the best possible solution and Identify process flaws and implements effective solutions
- Keep transparent and well-informed status of projects with org leadership Ensures technical debts are cleared by the team appropriately.
Service Manager
Solas fire and safety Equip Pvt Ltd
09.2011 - 02.2014
- Expertise in Security Operation in strong background managing Security Operations Projects from start to finish Experience thorough understanding of Security Operations concept
- Managing and overseeing project delivery documents such as system requirements design and implementation guides run books configuration management guidance's
- Leading and service team of 40 to 50 associates within organization responsible for the overall direction, coordination and evaluation of the team
- Ensure compliance and consistency taking corrective action as necessary and documenting the issue and actions taken.
Service Manager
ICD Security Solutions Pvt Ltd
08.2008 - 06.2011
- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
- Processes Supports the installation / management / maintenance / optimization of internal and cross-functional processes related to IS Service Build or IS Service Delivery within the domain
- Service portfolio management Sizing, staffing and managing of the product team
- Evaluation of new demands and proactively promoting portfolio strategy towards business
- Coordinate SLA creations
- (through Interaction with the business team and Ensure team follows best practices and maintain service level agreements
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
- Oversee and guide all activities of the Service team, Offer customer service and Maintain customer relationships.
Education
EMBA - IT Systems Management
Kuvempu University
Karnataka, Shimoga 03.2012 - 05.2014
DEE - Electrical & Electronics
I.R.P. Polytechnic
Bangalore 03.1993 - 05.1997
Matriculation -
New Cambridge High School
Bangalore 04.2001 -
Skills
Customer Relationship Management
Disaster Recovery Planning
Written Communication
Teamwork and Collaboration
Team Leadership & Development
Project Implementation
Organizational Skills
Problem-solving aptitude
Interpersonal Communication
Resource Allocation
Project Management
Problem-Solving
Continuous Improvement
IT Infrastructure
Cybersecurity best practices
Power BI, SDLCM, Concur ,ITSM, HPSM, Service Now
Cyber security/Cyber Ark,/Splunk/DAM
Infrastructure management , Infrastructure cloud services
IT Infrastructure
Websites
Certification
2023-PMP ( Certificate code 4539875)
Accomplishments
- Excellence Award by business on Project Completion for Zero exceptional work-2008
- Appreciation by ICD Management for closing the Service Ticker lasting of years-2009
- Excellence Award by Target Client for outstanding support-2010
- Appreciation by Microsoft for supporting the surveillance system
- Certification with Appreciation in from Bhilwara Technology for outstanding performance & Lasting contribution for project completion on timely at Hewlett Packard-2018
- DXC recognition for significant performance to become trusted advisors for HPE in 2020
Technical Trainings
- AWS Data Edition
- SQL server 2008 SSIS packages
- IT Application security
Soft Skills Trainings
- Problem solving and decision making-HP
- Accelerate leadership Series-HP
- Technical Development SeriesICD
Additional Information
Technical Skills
· Operating Systems
MS-Windows W7.W10.W12,W16
· SQL Database
2000,2005,2008.2012.2016
· Security System Application
On-Guard, CPAM, Solus, Spectra, Winpro, DDS, Si-pass Bosch & Honeywell
· Surveillance Systems
Lenel, Go-vision, Hikvision, Honeywell, Samsung.GE,Bosch
· Fire Safety Security
PAS, Fire Alarm, Intrusion Alarm
Software
AutoCAD & Auto Lisp Bangalore- Percentage-70%
Timeline
Manager Application Development
DXC.Technologies
02.2018 - 05.2021
Technical Manager
HP Global Soft Pvt Ltd
02.2014 - 02.2018
EMBA - IT Systems Management
Kuvempu University
03.2012 - 05.2014
Service Manager
Solas fire and safety Equip Pvt Ltd
09.2011 - 02.2014
Service Manager
ICD Security Solutions Pvt Ltd
08.2008 - 06.2011
Matriculation -
New Cambridge High School
04.2001 -
DEE - Electrical & Electronics
I.R.P. Polytechnic
03.1993 - 05.1997
Associate Consultant
ICS-Infrastructure cloud Services
6 2021 - Current