Satyaranjan Behera

Saudi Telecom Company,Riyadh,Saudi Arabia: April 2021 to till date

• Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
• Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
• Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
• Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Developed comprehensive end-to-end solution design documents,.

Telia, Sweden : October 2018 to April 2021

• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Increased efficiency through thorough analysis of existing systems and identification of areas for improvement.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Communicated with partners and clients to update product and implementation status at technical or functional level.

Tele2,Sweden : Jan 2016 to October 2018

• Supervised deployments and provided troubleshooting and user support.
• Estimated work hours and tracked progress using Scrum methodology.
• Assist other developers in resolving issues by providing guidance and training
• End to end solution discussion with different teams.
• Intricate knowledge of the Siebel architecture and framework including the configuration and use of Siebel workflow, Siebel communications and Siebel EAI, RestAPI.
• Provide necessary support during system, integration and performance testing
• Conducted design reviews, provided technical help to junior members.
• Presenting the functionality in front of Central European team architect and getting approval for the system design document.

PCH (Pfizer Commercial Healthcare),USA : Sept 2014 to Jan 2016

• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Providing functional knowledge to team and helping the production support team if any functional gap
• Prepared of System design document and interaction with client for finalizing the requirement.

France Telecom - Orange,Spain : Nov 2013 to Aug 2014

• Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
• Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
• Troubleshot issues during software deployment phases ensuring successful implementation of CRs.
• Championed agile methodologies for project management, fostering a culture of adaptability and continuous improvement among team members.
• Designed complete solution architecture tailored to specific end-user needs.

Telenor,Norway : May 2010 to Nov 2013

• Managed cross-functional teams to ensure timely delivery of high-quality solutions for various siebel modules.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Designed solution documents to met specific end-user needs.
• Prepared system diagrams and flow charts to support problem analysis.
• Implementing the Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Integrating siebel application with external systems through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects and EAI Business Services

Expedio RM/OM,UK : Expedio RM/OM

• Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
• Interaction with clients for various requirements and giving the solution for defects/CR.
• Understanding the Functional requirements, translating the same to Lower Level Design documents.
• Managing the offshore development and providing consistent visibility to the Onsite team on the status of Development / Defect Fix.

ANDES Transformation ,UK : July 2008 to September 2009

• Improved software efficiency by troubleshooting and resolving coding issues.
• Discussed issues with team members to provide resolution and apply best practices.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
• Updated old code bases to modern development standards, improving functionality.
• Optimized application performance by conducting regular code reviews and refactoring when necessary.
• Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
• Documented technical workflows and knowledge to educate newly hired employees.
• Increased development speed by automating repetitive tasks using scripts and tools.

Sales Automation,McPherson Manufacturing Corp, USA: April 2007 To June 2008

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
• Implementation of user functionality using different Siebel techniques like scripts, workflow, data mapper,VBC,EBC,Run time events etc

Siebel Sales and Call Center,Fair Isaac, USA : May 2005 to March 2007

• Improved software performance by identifying and resolving bottlenecks in the code.
• Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across thr projects handled by the team.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
• Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
• Delivered unit-tested systems within customer-prescribed timeframes.
• Conducted regression testing and submitted observations to development team.
• Identified and documented project changes in company portal.
• Coordinated with deployments team for new Changes, feature updates and fixes.