MD ABDUL GAFFAR
NEW DELHI
Summary
Program Manager with 8 years of diverse experience in program management, FC operations, last mile delivery, warehousing, strategy, and project management.
Overview
8
8
years of professional experience
Work History
Program Manager
Milkbasket
GURGAON
04.2022 - Current
- Process Improvement: Developed a streamlined pick, pack, and delivery process, reducing manpower cost by 25% and also increasing overall throughput by 30%.
- Product Automation: Implemented a PAN India order packaging system, lowering packing errors from 1.8% to 0.3% and reducing inventory shrinkage from ~1% to ~0.5%. Spoilage refunds for the Fruits & Vegetables vertical decreased from 3.5% to 0.8%.
- Last Mile Delivery: Managed the last mile delivery operations to ensure timely and efficient delivery of orders. Controlling delivery performance with a micro level daily RCA's and implementing strategies to enhance the overall throughput of the team with utmost customer experience
- Cost Optimization: Implemented a primary packaging-free delivery model, reducing consumable costs per order from ₹7 to ₹2 and significantly lowering plastic usage. This helped in eliminating plastic bags and also resulting in saving of 300K /day to the organization.
- Expansion: Led an expansion team which launched around 5 cities with a warehouse size of 250000+sq FT in total catering to around 8000+societies. Responsible for driving core operations from D0 to D30 streamlining end to end process with 100% SOP adherence.
Assistant Program Manager
Milkbasket
GURGAON
01.2021 - 03.2022
- First Mile & Last Mile Planning and Execution: Responsible for the efficient management and control of Delhi NCR Operations whilst achieving agreed budgetary & service levels.
- Route Planning and Optimization: Developing and optimizing delivery routes to minimize costs and delivery time, taking into account factors like traffic, distance, and delivery volume
- Resource Planning and Allocation: Planning and allocating resources such as labor, equipment, and materials to meet operational requirements efficiently
- Implementation of new projects in the existing hubs to reduce cost and increase profitability.
Assistant Manager
Milkbasket
GURGAON
10.2018 - 12.2020
- Overseeing day-to-day operations (ADO-15000) at the hub, ensuring smooth functioning, and maximizing efficiency in all aspects of the hub’s activities.
- Identify and remove bottlenecks in storage, pick & pack, deliveries, and departmental coordination.
- Evaluate & implement operational plans and schemes
- Monitored staff performance and developed improvement plans.
- Manage customer service escalations.
Process Assistant
Amazon
NEW DELHI
12.2016 - 10.2018
- Order Fulfilment: Oversaw the pick and pack operations and Ensured that products are accurately picked from inventory, properly packed, and prepared for shipping to customers
- Successfully managed outbound team of 100+ associates (during peak)/ 50+ associates (off peak)
- And Ensured Smooth and efficient order processing and shipment of products to customers
- Performance Metrics: Monitor and optimize key performance metrics such as order accuracy, cycle time, and productivity
- Major role in increasing TPH from 26 to 35 by proper Time Management and Manpower allocation
- Worked on NFS which result in 100% customer satisfaction and on time delivery by proper Tracking.
Education
MBA - PGDM- Supply Chain Management
Symbiosis
Pune06-2020
B Tech - Mechanical Engineering
Kurukshetra University
Chandigarh07-2014
Skills
- Program Management
- Operations Management
- Process Excellence
- Supply Chain Optimization
- Cost Reduction
- Expansions
- Talent Recruitment
- P&L Management
Timeline
Program Manager
Milkbasket
04.2022 - Current
Assistant Program Manager
Milkbasket
01.2021 - 03.2022
Assistant Manager
Milkbasket
10.2018 - 12.2020
Process Assistant
Amazon
12.2016 - 10.2018
MBA - PGDM- Supply Chain Management
Symbiosis
B Tech - Mechanical Engineering
Kurukshetra University
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