Md Amin
77/3, Narkeldanga North Road
Summary
Customer relationship expert with 13+ years in retail, skilled in building rapport and resolving issues to exceed sales targets. Strong communication and problem-solving abilities enhance customer experiences and drive success.
Overview
13
13
years of professional experience
Work History
Area Sales Manager
Pro Shoes Accessories
Kolkata, India
06.2025 - Current
- Cultivated strong client relationships through proactive issue resolution and exceptional customer service.
- Collaborated with sales teams to develop effective strategies for enhancing customer interest and driving purchases.
- Provided professional after-sales support, ensuring delivery of top-quality customer service.
Area Sales Manager
Language Shoes
Kolkata, India
09.2024 - 01.2025
- Consistently surpassed sales targets, significantly boosting company growth and profitability.
- Mentored new sales staff to share best practices, enhancing team performance.
- Developed innovative selling strategies through competitor analysis.
Fashion Consultant
Levis
Kolkata, India
08.2023 - 09.2024
- Advised on products to enhance client knowledge and boost sales.
- Analysed client personal style and body type to recommend tailored fashion solutions.
- Maintained an up-to-date knowledge of fashion trends, designers, and industry events through continuous research.
Fashion Consultant
United Colors of Benetton
Kolkata, India
04.2021 - 03.2023
- Cultivated comprehensive knowledge of fashion trends, designers, and industry events through ongoing research.
- Recommended products to increase client knowledge and drive sales.
- Conducted consultations to understand client needs, helping to make appropriate purchases for clothing, shoes and accessories.
Fashion Consultant
Steve Madden
Kolkata, India
10.2018 - 07.2020
- Encouraged clients to adopt fresh trends, discover vibrant colours, and design unique styles to transform their wardrobe and achieve a fashion makeover.
- Provided expert guidance on colour coordination and accessory selection to complete outfits.
- Conducted market research to stay ahead of fashion trends and consumer preferences.
Customer Care Associate
Clarks
Kolkata, India
01.2015 - 10.2018
- Guided customers through critical purchasing decisions by assessing needs and utilizing product knowledge for optimal suggestions.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Provided information on after-sales services for comprehensive support.
Customer Care Associate
Woodland
Kolkata, India
08.2012 - 12.2014
- Managed customer returns and exchanges with professionalism, upholding high standards of customer care.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Provided information on after-sales services for comprehensive support.
Education
HIGHER SECONDARY (H.S) - Commerce
IGNOU
New Delhi 2011
Skills
- Customer service expertise
- Verbal and written communication
- Problem-solving skills
- Active listening abilities
- Conflict resolution techniques
- Product knowledge proficiency
- CRM systems familiarity
- Sales acumen
- Team collaboration
- Time management
Accomplishments
- Built strong customer relationships by providing exceptional service and addressing their individual needs.
- Contributed to a positive and welcoming shopping environment for all customers.
- Provided customer support and assistance with product inquiries.
- Successfully resolved complex customer issues, resulting in improved customer satisfaction scores.
- Consistently exceeded sales targets by providing exceptional customer service and building strong relationships.
- Developed and implemented strategies to improve customer engagement and loyalty.
Languages
English
Upper Intermediate
B2
Bengali
Upper Intermediate
B2
Hindi
Proficient
C2
DECLARATION
- I hereby affirm that all the information provided above is accurate and complete to the best of my knowledge and belief.
HOBBIES & INTERESTS
- Reading books
- Listening music
- Play & watching cricket
- Swimming
Timeline
Area Sales Manager
Pro Shoes Accessories
06.2025 - Current
Area Sales Manager
Language Shoes
09.2024 - 01.2025
Fashion Consultant
Levis
08.2023 - 09.2024
Fashion Consultant
United Colors of Benetton
04.2021 - 03.2023
Fashion Consultant
Steve Madden
10.2018 - 07.2020
Customer Care Associate
Clarks
01.2015 - 10.2018
Customer Care Associate
Woodland
08.2012 - 12.2014
HIGHER SECONDARY (H.S) - Commerce
IGNOU