Bringing strong communication and problem-solving skills, I excel at understanding client needs and providing tailored solutions. My background in customer service has honed my ability to build rapport and deliver excellent support. Adaptable and quick to learn, I am ready to contribute effectively to a team-focused environment.
Overview
3
3
years of professional experience
Work History
Advisor II, Transaction Processing
Concentrix Daksh Services India Private Limited
Gurugram
12.2021 - 03.2025
Claims Processor – Healthcare Sector Duration: 3 years, 4 months
Processed a wide range of medical claims, including basic, high-dollar, and stop-loss claims, ensuring accuracy and compliance with policy guidelines.
Reviewed and analyzed medical documentation to determine coverage eligibility and appropriate claim settlement.
Assisted colleagues daily by providing guidance on both simple and complex claims, contributing to team efficiency and knowledge sharing.
Maintained high productivity and quality standards in a deadline-driven environment.
Collaborated with internal teams and insurance providers to resolve discrepancies and expedite claim processing.
Demonstrated strong attention to detail, analytical skills, and understanding of healthcare insurance processes and terminology.
Manager - Training and Quality at Concentrix Daksh Services India Private LimitedManager - Training and Quality at Concentrix Daksh Services India Private Limited
Customer Support Representative at Concentrix Daksh Services India Private Limited.Customer Support Representative at Concentrix Daksh Services India Private Limited.