Prashanth Poojary
Bengaluru
Summary
Experienced payment processing professional with expertise in handling high-volume transactions across various banking systems. Skilled in ensuring accurate and timely payment processing, investigating discrepancies, and resolving issues. Proficient with tools like PCOMM, CINS, BANK CHECK, and TLMP. Able to work efficiently under pressure and meet deadlines, with strong problem-solving and communication skills. Quick to learn new processes and technologies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Advisor II Transaction Processing
Concentrix Daksh Services India Private Limited
Bengaluru
02.2022 - Current
- Processed inward payment instructions from correspondent banks, UK banks, foreign banks, and Euro mechanisms, ensuring accurate crediting to customer or correspondent bank accounts.
- Managed high volume, large volume clean payments, ensuring compliance with regulated timescales, and business-critical deadlines.
- Investigated incomplete or incorrectly formatted payments under the AIM TO PAY policy to ensure successful processing.
- Handled peak payment volumes during month-end and holiday periods, processing approximately 13,000 payments daily.
- Verified payment accuracy and confirmed proper routing to beneficiary accounts.
- Assigned cases to associates, conducted quality checks, and identified errors to maintain compliance.
- Reviewed payment instructions (e.g., MT103, MT202), and ensured timely processing.
- Investigating payment issues, including fraud or sanctioned country transactions, and escalated cases as necessary.
- Processed payments using the COMMON SYSTEM (PCOMM), and tools like CINS, BANK CHECK, and TLMP.
- Met SLA targets for productivity, turnaround time, and accuracy.
- Skilled in investigating, canceling, returning, and remaking payments.
- Adaptable to new technologies and processes to improve customer support and company performance.
Advisor I Transaction Processing
Concentrix Daksh Services India Private Limited
Bengaluru
10.2019 - 07.2020
- Retrieved and verified customer information across multiple banking institutions for accurate record-keeping.
- Conducted thorough address verification using CUSTOMER TOOL, BANK CHECK, and CINS to ensure compliance and accuracy.
- Identified and categorized customer accounts, including mortgages, loans, and credit cards, for proper documentation and analysis.
Receptionist
Rajmahal Vilas Hospital
Bengaluru
06.2017 - 12.2018
- Managed patient registration for both outpatient (OP) and inpatient (IP) services, ensuring a smooth intake process.
- Oversaw front office operations, including customer service, and voice communication handling.
- Streamlined patient admission and discharge procedures for enhanced efficiency.
- Processed billing for both OP and IP services, ensuring accuracy and compliance with hospital policies.
- Handled final billing procedures, ensuring all charges were correctly applied, and reconciled.
- Administered insurance billing, coordinating with insurers for timely and accurate claim submissions.
- Managed patient refund processes, ensuring timely resolution, and accurate processing.
Accountant
Mythri Restaurant
Sakleshpura
06.2016 - 05.2017
- Gathered and analyzed customer feedback to enhance service quality and customer satisfaction.
- Managed cash-handling procedures, ensuring accuracy and efficiency in transactions.
- Processed hotel billing and maintained accurate ledger entries for financial record-keeping.
Education
Bachelor of Business Management -
University Of Mysore
Hassan, Karnataka05-2016
Skills
- Microsoft Office Suite
- Problem-solving
- Communication (Verbal & Written)
- Team Collaboration
- Time Management
- Flexibility
- Attention to Detail
- Leadership
- Multitasking
- Customer service
- Critical thinking
Affiliations
Sports - Cricket and Volleyball
Passion - Cooking
Accomplishments
- Runners-Up in the Karnataka State Premier League (KSPL) - 1st Biggest Tournament in Karnataka 2024.
- Awarded multiple victories in State level and District level Cricket Tournaments.
- Recipient of several Individual awards including Man of the Match, Man of the Series, Best Bowler, Best Batsmen, Best Fielder, Best Keeper.
- District Level Volleyball Player.
Languages
- English
- Kannada
- Hindi
- Tulu
- Telugu
- Tamil
Timeline
Advisor II Transaction Processing
Concentrix Daksh Services India Private Limited
02.2022 - Current
Advisor I Transaction Processing
Concentrix Daksh Services India Private Limited
10.2019 - 07.2020
Receptionist
Rajmahal Vilas Hospital
06.2017 - 12.2018
Accountant
Mythri Restaurant
06.2016 - 05.2017
Bachelor of Business Management -
University Of Mysore
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