Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites, Portfolios and Profiles
Timeline
Generic
Md Asaduzzaman

Md Asaduzzaman

Kolkata

Summary

Solution‑focused professional with a strong background in designing, implementing, and managing complex IT solutions, now specializing in Generative AI and multi‑agent applications. Experienced in building agentic systems such as Employee Performance Agents and Order Fulfillment Agents to streamline store operations. Actively contributed to proofs of concept in audio transcription, diarization, and sentiment analysis using Azure OpenAI models. Successfully implemented MCP server integration with natural language query tools, enabling secure and validated communication with PostgreSQL. Adept at collaborating with stakeholders to deliver tailored architectures, skilled in cloud services, software development, and integration, ensuring optimal performance, scalability, and enterprise impact.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Solution Architect

Tata Consultancy Services
01.2026 - Current

Designed and delivered a multi-agent AI platform for retail operations — encompassing order fulfillment automation, KPI-driven employee performance management, NL-to-SQL querying, conversation intelligence, store maturity assessment, and a context-aware orchestrator built on MCP-standardized agent communication.

Solution Architect

Tata Consultancy Services
Kolkata
01.2020 - Current

Project - Tata Digital Ltd.

Search optimisation, log sampling, Gmail ID hack, DDoS attack prevention, address module revamp, social login integration, customer referral journey, OfferShare journey, and email claim journey.

Technical Architect

Tata Consultancy Services (TCS)
Kolkata
12.2015 - Current
  • Led the design and implementation of enterprise-level software solutions, enhancing system efficiency and user satisfaction.
  • Led the resolution of critical system issues, minimising disruption to business operations and maintaining continuity.
  • Customised enterprise applications to meet specific business needs, increasing operational efficiency.
  • Coordinated cross-functional teams in the execution of complex projects, delivering on time and within budget.
  • Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.

Project Leader

Tata Consultancy Services
Kolkata
10.2018 - 11.2019

Project - Stichting Ingka Foundation.

User Access Module, Store Onboarding, and implemented BPMN using the Activity Framework.

Technical Consultant

Tata Consultancy Services
06.2018 - 09.2018

Project - Coop Amba

Integration framework between the SAP system and the legacy system.

Developer

Tata Consultancy Services
Kolkata
12.2015 - 06.2018

Project - Damodar Valley Corporation.

Integration of Employee Self Service (ESS), operation, and maintenance.

Assistant Engineer - IT

Damodar Valley Corporation
Kolkata
08.2012 - 11.2015
  • Implementation of the Consumer Billing and Water Billing Systems, and Update Your Profile Application.

Technical Support Associate

Wipro Bpo
05.2011 - 08.2012

Technical Associates

Dixons Retail
09.2008 - 12.2010

Solution Architect

Tata Consultancy Services

Education

M.Sc. - E-commerce Technology

University of Aberdeen
UK
01.2008

B.Tech - Computer Science and Engg.

Maulana Abul Kalam Azad University of Technology
India
01.2005

Skills

  • Experience in solutionising and architecting complex integration projects
  • Developing expertise in LLM fine-tuning, RAG, and chatbot design on Databricks; preparing for Microsoft AI-102 Azure AI Engineer certification
  • Expertise in Multi Agent System
  • Generative AI enthusiast and achieved Generative AI E2 proficiency
  • Proven expertise in leading transformation projects focused on data transformation and API integration, with strong proficiency in data modelling, end-to-end architecture design (data and API), and data ingestion strategies
  • Experience with Azure resources such as Cosmos DB, Azure Application Insight, Azure Event Hub, and Azure Function
  • Programming languages - Java, Python, PySpark, and Spark-SQL
  • Cloud Platform - Azure Databricks, Azure Cosmos DB, Azure Data Lake Storage Gen2, Azure Application Insights, Azure DevOps
  • Methodology - Agile, JIRA, YouTrack, Drawio

Certification

  • Databricks Certified Generative AI Engineer Associate
  • Databricks Certified Data Engineer Associate
  • DP-700: Microsoft Certified Fabric Data Engineer Associate
  • Databricks Certified Data Engineer Professional

Accomplishments

  • Engineered a Natural Language Query Tool enabling developers to interact with PostgreSQL databases conversationally — leveraging schema-aware context understanding to auto-generate, validate, and execute SQL queries in real time, eliminating the need for repetitive API development and significantly accelerating data access workflows.
  • Delivered a POC for an AI-powered Conversation Intelligence Agent that transcribes, diarizes, and performs sentiment analysis on designer-customer interactions — autonomously extracting entity-level insights, evaluating designer performance, measuring customer satisfaction, and classifying conversation outcomes as Converted / Follow-up / Non-Converted.
  • Built an AI-driven Employee Performance Agent that ingests live associate KPI data, applies intelligent recommendation logic to surface training and task management actions, routes manager alerts for approval-based execution, and converts audio feedback on new hires into structured KPI matrices for performance evaluation.
  • Engineered an Order Fulfillment Agent that automated SLA-driven batch assignment for store associates, reducing pick-path distance by optimizing order grouping across SKU, category, and sub-category dimensions and mapping batches to in-store navigation routes for shortest-path picking
  • Developed and managed ETL workflows for large datasets across multiple partner brands, ensuring high data accuracy and seamless integration into business processes.
  • Performed Level 1 and Level 2 data transformations for intra-brand and cross-brand deduplication, significantly enhancing data consistency and creating golden records in Cosmos DB (No SQL DB)
  • Collaborated with product teams, data scientists, and business stakeholders to analyze evolving requirements and design data engineering and API integration solutions aligned with business objectives.
  • Developed and implemented a restriction on exploiting email claim journey for Gmail email IDs.
  • Collaborated effectively with cross-functional teams, including QA, DevOps, and analytics teams, to ensure smooth project delivery and alignment across departments.
  • Demonstrated strong analytical thinking, debugging, and problem-solving abilities to quickly identify issues and implement timely solutions, recognized with multiple appreciations for responsiveness and quality delivery.
  • Prevented DDOS attacks on OTP-led journeys for international OTP, enabling runtime configuration to disable OTP generation for affected country codes, saving substantial costs.
  • Revamped address module, creating a central repository of correct addresses, improving food delivery timeliness, and enhancing customer experience.
  • Using partition key search in Cosmos DB cut response times from 3-digit to single-digit milliseconds, improving performance and reducing infrastructure costs for supporting 35M customers and 40K users/sec.
  • The log sampling implementation reduced operational costs by 50%, lowering the average monthly cost from 3.3 million INR to 1.6 million INR per squad, with significant savings across 7-8 squads.
  • Designed and implemented an AI-driven log analysis system by exporting Application Insights diagnostic data to Azure Blob Storage, generating schemas from dimensions logs, and storing log embeddings in a vector database. Developed an LLM-based analytics solution to enable intelligent querying, anomaly detection, and insight generation from application logs, improving observability and root-cause analysis efficiency.

Websites, Portfolios and Profiles

linkedin.com/in/md-asaduzzaman-920297191

Timeline

Solution Architect

Tata Consultancy Services
01.2026 - Current

Solution Architect

Tata Consultancy Services
01.2020 - Current

Project Leader

Tata Consultancy Services
10.2018 - 11.2019

Technical Consultant

Tata Consultancy Services
06.2018 - 09.2018

Technical Architect

Tata Consultancy Services (TCS)
12.2015 - Current

Developer

Tata Consultancy Services
12.2015 - 06.2018

Assistant Engineer - IT

Damodar Valley Corporation
08.2012 - 11.2015

Technical Support Associate

Wipro Bpo
05.2011 - 08.2012

Technical Associates

Dixons Retail
09.2008 - 12.2010

Solution Architect

Tata Consultancy Services

M.Sc. - E-commerce Technology

University of Aberdeen

B.Tech - Computer Science and Engg.

Maulana Abul Kalam Azad University of Technology
Md Asaduzzaman