Md Asharaf Ali
Delhi
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
8
8
years of professional experience
Work History
Ride & Rope Course Operator
IMG Worlds of Adventure,
Dubai
03.2024 - Current
- Operate and oversee amusement rides and interactive attractions, ensuring smooth technical performance and guest safety.
Perform daily safety inspections, pre-opening ride tests, and report mechanical or system anomalies to the maintenance team.
Conduct safety briefings, and ensure guest compliance with park protocols during rides and aerial activities.
Assist in minor technical adjustments and safety checks, including restraint systems, ride controls, wiring, and emergency stop systems.
Support electrical fault identification, and provide technical assistance for ride-related electrical components.
Maintain detailed daily logs of technical performance, component downtime, and inspection records.
Collaborate with engineers and technicians during ride downtimes, preventive maintenance, and emergency resets.
Provide feedback on recurring technical issues to improve ride operation efficiency and reliability.
Customer Service Agent
Qatar Airways
Doha
08.2022 - 02.2023
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications.
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding.
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations.
- Check-in transfer desk and other related areas for the smooth acceptance of passengers.
- Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transferred desk, premium lounges and boarding gates.
- Assisting the duty officer in handling company materials and records.
- Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers.
- Ensuring passengers are assisted smoothly through airport facilities.
- Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
- Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained.
- Organising check-in counters and coordinating documentation issues.
- Customer outreach.
- Collecting and analysing customer feedback.
Nityo Infotech services Pvt. Ltd.
10.2021 - 04.2022
- Providing telephone and online support to customers experiencing technical issues.
- Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
- Monitored technical team calls to ensure maintenance of technical skills and good customer service.
- Monitored calls for skill level and customer service delivery.
- Reported progress goals suggestions and all issues to management.
Stellapps Technologies Pvt. Ltd.
07.2017 - 09.2021
- Four Year Experience in IOT Based Milk Monitoring Systems
- Experience in Procurement ERP Apk Operation System
- Expression in Some technical Troubleshoot in it Device like Repairing.
- Expression in L1 Help Desk support, some technical Troubleshoot in It Device
- Having good experience of IOT base SmartCC.
- Having good experience of IOT base DPAMCU.
- Having good experience of IOT base SmartAMCU
- Get the technical issues of the department and customers resolved.
- Representing the company at various events like , exhibitions & Demo
- Training the new recruits in the service engineers.
- Given customer service and support in Amul Dairy. Kanpur U.P, Nova (Sterling Agro) Dairy. UP, Milk Mantra Dairy. Odisha, Sudha (Comfed) Dairy. Bihar, Madhusudan .Khurja U.P
- Given Demo & Trial Paays Dairy Jaipur, NDDB Delhi, RCDF Jaipur, Gyan Dairy
Education
Diploma - Electrical Engineering
Integral University Lucknow
Lucknow01.2016
Intermediate -
U.P Board
01.2012
High School -
U.P Board
01.2010
Skills
- Effective territory and man force planning
- Strong conceptual customer service skills
- Dynamic presentation skills
- Quick understanding of facts and figures
- Strong customer demo concepts
- Strong customer satisfaction skills
Languages
Hindi & English
Hobbies and Interests
Traveling, Reading Books, Playing Chess
Marital Status
Single
Date Of Birth
25 March 1995
Timeline
Ride & Rope Course Operator
IMG Worlds of Adventure,
03.2024 - Current
Customer Service Agent
Qatar Airways
08.2022 - 02.2023
Nityo Infotech services Pvt. Ltd.
10.2021 - 04.2022
Stellapps Technologies Pvt. Ltd.
07.2017 - 09.2021
Diploma - Electrical Engineering
Integral University Lucknow
Intermediate -
U.P Board
High School -
U.P Board
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