MD GULFAM
Hyderabad
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Executive
ABS speaker and cabinet
Hyderabad
12.2022 - 08.2024
- Resolved customer issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Answered customer queries and handled complaints.
- Assisted customers with price checks, and addressing other inquiries.
- Mainted records for further assistance.
Sales Representative
ABS speaker and cabinet
Hyderabad
10.2021 - 12.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched competitors' products, prices, and sales techniques.
- Developed key customer relationships to increase sales.
- Monitored competitions and participated in exhibitions to generate sales.
- Helped customer with valuable information for their queries.
Storekeeper
Fatima Traders
Hyderabad
03.2020 - 09.2021
- Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Planned promotional campaigns for new products, or in simple words, display the new product for customer attraction.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Bachelor of Commerce - Finance
GOVT CITY DEGREE COLLEGE
NAYAPUL, HYDERABAD07-2024
MBA - Marketing
ST. ANDREWS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
GURUGRAM, HARYANA05-2023
Commerce -
GOVT CITY JUNIOR COLLEGE
NAYAPUL, HYDERABAD03-2018
Skills
- Data-driven decision-making
- Customer Retention Strategies
- Computer Skills
- Customer Support
- Marketing automation
- Teamwork and Collaboration
- Analytical Thinking
- Problem-Solving
- Time Management
- Report Preparation
HOBBIES
- Sports
- Travelling
- movies
- Student club
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Beginner
A1
Timeline
Customer Executive
ABS speaker and cabinet
12.2022 - 08.2024
Sales Representative
ABS speaker and cabinet
10.2021 - 12.2022
Storekeeper
Fatima Traders
03.2020 - 09.2021
Bachelor of Commerce - Finance
GOVT CITY DEGREE COLLEGE
MBA - Marketing
ST. ANDREWS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Commerce -
GOVT CITY JUNIOR COLLEGE
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