MD INZEMAMUL HAQUE
Bhagalpur
Summary
IT Analyst Working as IT Analyst. Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. Support problem identification. Advise users on appropriate course of action. Monitor issues from start to resolution. Keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking process metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.
Overview
2021
2021
years of post-secondary education
2
2
Languages
Work History
IT ANALYST
HCL TECH
- Perform L1 level of troubleshooting on issues reported by clients
- Support of VPNs like Citrix & Pulse secure
- Handling Incidents/Tickets in Salesforce platform requested from clients and providing the resolution within SLA
- User Account administration, SAP Authorization(GRC request, Validation, Account check and password reset)
- Installation of application software, patching, upgrading and maintenance of Operating System
- MFA authorization
- Formatting and setup the new machine along with basic software, bit locker encryption domain join with the user's email id against the service request and after taking feedback the tickets are to be closed
- Configuration and troubleshooting of outlook like setup the user's mails account, create archive and PST for end user backup
- Configure multiple account onto the outlook
- Checking all the compliance related to conditional access in SAP Account related issues
- O365 related issue, New account setup, Workday Issues, Bit locker Guide, My learning issues, Ping id issues
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
Matric -
Vishwavidhyalaya Bal Niketan Bhagalpur
Bhagalpur, BiharIntermediate - undefined
Deep Narayan Singh College Rajoun Banka
Batchelor Of Technology - computer science and engineering
Gaya College Of Engineering
Skills
Remote Troubleshooting
ITSM & SLA
MS Office
C Language
Python programming ( Intermediate)
Network administration
undefinedDates
10/11/22, 05/22/24, 2013, 2017, 2021
Achievementsawards
Python certification 6 months python programming Language certification from Internshala.
Timeline
Intermediate - undefined
Deep Narayan Singh College Rajoun Banka
Batchelor Of Technology - computer science and engineering
Gaya College Of Engineering
IT ANALYST
HCL TECH
Matric -
Vishwavidhyalaya Bal Niketan Bhagalpur
Similar Profiles
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
Kalairani KKalairani K
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL TechSupply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL Tech
Atmakuru Naga RevathiAtmakuru Naga Revathi
Graduate Engineer Trainee at HCL TechGraduate Engineer Trainee at HCL Tech
RAJ LAKSHMI ARYARAJ LAKSHMI ARYA
Agri Business Facilitator at Bihar Kosi Basin Development Project (World Bank Funded), Animal & Fisheries Resources Department, Govt. of BiharAgri Business Facilitator at Bihar Kosi Basin Development Project (World Bank Funded), Animal & Fisheries Resources Department, Govt. of Bihar