Md Moktar Husen
Bengaluru, Karnataka
Summary
Results-driven professional with expertise in cash management and customer service. Demonstrates 100% accuracy in cash reconciliation and a proactive approach to resolving customer queries. Committed to enhancing operational efficiency and stakeholder satisfaction.
Overview
3
3
years of professional experience
Work History
Field Supervisor
CMS Infosystem Private Limited
Bengaluru, Karnataka
05.2024 - Current
- Managed daily cash counting and reconciliation with 100% accuracy.
- Handled cash refilling for ATMs, ensuring uninterrupted service and minimizing downtime.
- Maintained effective cash management procedures, including vault balancing and transaction verification.
- Supervised ATM operations and monitoring, resolving issues promptly to maintain service availability.
- Provided support for ATM customer queries and issue resolution, ensuring high customer satisfaction.
- Prepared and shared daily financial reports with stakeholders, detailing cash flow and operational expenses.
- Monitored and tracked day-to-day operational expenses, ensuring compliance with company policies.
- Coordinated with internal teams for smooth cash logistics and security procedures.
Customer Support Excutive
Kaizen Infoserve Private Limited
Bengaluru, Karnataka
01.2023 - 12.2023
- Handled high-volume inbound and outbound customer calls, resolving queries efficiently and professionally.
- Managed and resolved customer escalations, ensuring timely issue closure, and improved satisfaction.
- Prepared and shared daily call performance reports with stakeholders, highlighting key metrics and trends.
- Maintained Average Handling Time (AHT) within defined targets, while ensuring call quality and etiquette standards.
- Consistently met Service Level Agreements (SLAs), and adhered to operational compliance guidelines.
- Minimized escalations through proactive issue resolution, and effective communication.
- Achieved assigned KPIs, contributing to overall team performance, and service excellence.
Education
High School Diploma -
Chargola Public Higher Secondary School
Bazarghat03-2022
Associate of Arts -
Chargola Public Higher Secondary School
Bazarghat06-2020
Bachelor of Arts -
Sikkim Manipal University-Distance Education
GantokSkills
- Cash management
- ATM operations
- Cash reconciliation
- Financial reporting
- Security procedures
- Customer relationship management
- Compliance adherence
- Service level achievement
- Problem solving
Timeline
Field Supervisor
CMS Infosystem Private Limited
05.2024 - Current
Customer Support Excutive
Kaizen Infoserve Private Limited
01.2023 - 12.2023
High School Diploma -
Chargola Public Higher Secondary School
Associate of Arts -
Chargola Public Higher Secondary School
Bachelor of Arts -
Sikkim Manipal University-Distance Education