Md Moktar husen
Bengaluru, Karnataka,lingarajapuram
Summary
Detail-oriented vault supervisor with a proven track record in cash management and ATM operations. Adept at ensuring compliance and enhancing customer satisfaction through effective problem-solving and relationship management. And Enthusiastic Customer Service Representative with strong communication and problem-solving skills . Experienced in handling enquiries, resolving complaints, and using CRM tools. Adept at multitasking in fast-paced environments. Seeking to contribute excellent service skills in an entry-level role and I am a hardworking and dedicated person. I am an excellent team worker.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Field Supervisor
CMS Infosystem Private Limited
Bengaluru, Karnataka,Hbr Layout
05.2024 - 03.2026
- Managed daily cash counting and reconciliation with 100% accuracy.
- Handled cash refilling for ATMs, ensuring uninterrupted service and minimizing downtime.
- Maintained effective cash management procedures, including vault balancing and transaction verification.
- Supervised ATM operations and monitoring, resolving issues promptly to maintain service availability.
- Provided support for ATM customer queries and issue resolution, ensuring high customer satisfaction.
- Prepared and shared daily financial reports with stakeholders, detailing cash flow and operational expenses.
- Monitored and tracked day-to-day operational expenses, ensuring compliance with company policies.
- Coordinated with internal teams for smooth cash logistics and security procedures.
Customer support
TeamLease Services Limited
Koramangala, Bengaluru, india
01.2023 - 05.2023
- Developed and maintained a comprehensive knowledge base of products and services for efficient customer support.
- Facilitated workshops on best practices in customer support, elevating team performance.
Education
12th -
Chargola Public Higher Secondary School
Bazarghat:karimganj07-2022
10th -
Chargola Public Higher Secondary School
Bazarghat : Karimganj07-2020
Bachelor of Arts: Present -
Sikkim Manipal University Online
SMIT Campus,Majitar,Pakyong 73713601-2026
Skills
- Cash management
- ATM operations
- Cash reconciliation
- Financial reporting
- Security procedures
- Customer relationship management
- Compliance adherence
- Service level achievement
- Problem solving
- Customer support
- Microsoft Office
Certification
Date of Birth: 25/12/2004
Maritial Status: Unmarried
Permanent Address: Assam, Dist Karimganj, Dalgram ,Ratabari
Languages known: English,Hindi,Bengali,Assemes
Timeline
Field Supervisor
CMS Infosystem Private Limited
05.2024 - 03.2026
Customer support
TeamLease Services Limited
01.2023 - 05.2023
12th -
Chargola Public Higher Secondary School
10th -
Chargola Public Higher Secondary School
Bachelor of Arts: Present -
Sikkim Manipal University Online