Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
NILAKSHI JARIAL

NILAKSHI JARIAL

GEUST SERVICE ASSOCIATE (FRONT OFFICE)
HIMACHAL PRADESH

Summary

Dynamic and results-oriented professional with experience as a Guest Service Associate at Lemon Tree Resort Somnath. Expert in complaint handling and guest relations, successfully enhancing customer satisfaction and loyalty. Proven ability to streamline check-in and check-out processes, contributing to increased efficiency and repeat bookings. Skilled in report generation and multitasking in fast-paced environments.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Intern

HAWTHORN SIUTES BY WYNDHAM, DWARKA
06.2024 - 11.2024
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.


Guest Service Associate

LEMON TREE RESORT SOMNATH
12.2024 - Current


  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Education

DIPLOMA IN HOTEL MANAGEMENT - Hotel Management

DREAM INDIA INSTITUTE OF HOTEL MANAGEMRNT
Dharamsala, India
04.2001 -

Skills

  • Complaint handling
  • Guest relations
  • Multitasking
  • Check-in and Check-out procedures
  • Report generation

Software

PROTEL

IDS

Timeline

Guest Service Associate

LEMON TREE RESORT SOMNATH
12.2024 - Current

Intern

HAWTHORN SIUTES BY WYNDHAM, DWARKA
06.2024 - 11.2024

DIPLOMA IN HOTEL MANAGEMENT - Hotel Management

DREAM INDIA INSTITUTE OF HOTEL MANAGEMRNT
04.2001 -

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