Md Saleem
New Delhi
Summary
Detail-oriented professional with strong decision-making abilities and a proven track record in managing deadlines and conducting team reviews. Expertise in data analysis and quantitative problem-solving drives company growth and operational improvements. Proficient in statistical modeling and business intelligence tools, delivering actionable insights that inform strategic business decisions.
Overview
10
10
years of professional experience
Work History
Analyst Technical Solution and Tools
Expedia Group
03.2023 - Current
- Provide support to internal and external partners on intermediate technical issues via email and phone to meet personal goals for quality.
- Provide change history information, monitor alarms, schedule maintenance outages, and handle access issues with customer-facing tools.
- Very good understanding of Finance, Payments related to Expedia.
- Taking care of Payout decisions with the use of Data analysis.
- Generate system reports and identify action items.
- Built strong relationships with key stakeholders and business users through networking and excellent service.
- Collected feedback from end-users to obtain understanding of product successes and improvements needed to enhance user experience.
Partner Associate III, Market Operations
Expedia Group
06.2015 - 10.2020
- Support weekly, monthly, quarterly and annual Business Reviews including preparation, analysis, and consolidation and supplemental reporting packages & data requests.
- Lead complex special projects related to new processes, issues or changes in structure. Lead internal cross-divisional reporting. Act as liaison for the department.
- Bug research and reporting.
- Drive and contribute to projects that rely on Salesforce from discovery through delivery: Gather requirements, collaborate with the team to define a solution, build it and train the users.
- Instill a mindset of continuous process improvement consistent with compliance, corporate policies, and government regulations.
- Subject matter expert for Indian Subcontinent Partner for internal & Partner processes and procedures.
- Oversee payment processing and resolve payment issues by communicating with stakeholders
- Build solid relationships across all business units with internal and external business partners while offering unsurpassed customer service.
Hotel Duty Manager
Country Inn & Suites By Radisson
11.2014 - 04.2015
- Introducing S&OP planning and process improvements; participated and presented forecast data to the Leadership Team.
- Conducted regular departmental meetings and briefings.
- Trained and developed staff to improve performance.
- Managed reservations, including taking bookings and cancellations.
- Analyzed and reported on revenue performance, providing insights for optimization.
- Making sure that all invoices and cash recon during shift hours has been completed on time.
- Contributing and leading team effectively so that they can operate at their optimum level.
Education
Bachelor of Arts - Communication And Creative Skills
Delhi University
New Delhi, India12th -
N.I.O.S
New Delhi, India05-2007
10th CBSE Board -
Govt. Boys Sr. Sec. School, Shivaji Park
New Delhi, India04.2007
Skills
- SQL
- Salesforce
- Data Visualization tools- Tableau
- Jira, Bug reporting
- Data search by various tools- Splunk, Kibana, Qubole, Aurora, Querybook
Timeline
Analyst Technical Solution and Tools
Expedia Group
03.2023 - Current
Partner Associate III, Market Operations
Expedia Group
06.2015 - 10.2020
Hotel Duty Manager
Country Inn & Suites By Radisson
11.2014 - 04.2015
Bachelor of Arts - Communication And Creative Skills
Delhi University
12th -
N.I.O.S
10th CBSE Board -
Govt. Boys Sr. Sec. School, Shivaji Park
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