Md Shazid Akhtar
Team Leader
Gurgaon
Summary
To impart my theoretical knowledge in a reputed firm, that can serve me back with more challenging, reputed and deserving positions to groove my skills, in addition with benefitting the firm.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Team Leader
Teleperformance
02.2024 - 07.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Associate
Teleperformance
03.2023 - 02.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering and Technology
Greater Noida, UPDiploma - Mechanical Engineering
UPBTE
Matriculation - undefined
CBSE
Skills
MS Office
Auto Cad
HVAC Design and Drafting
Pipe Sizer
McQuay Duct Sizer
Carrier HAP
Accomplishments
Participated in various Sports and cultural activities during College and School days.
Internship
- Study of Hydraulics and Gear Box, Aditya Automobiles, Bihta, Patna
- HVAC: MEP Design and Execution, Dhanush Engineering and Services
- Auto Cad, Technofast, Greater Noida
Personal Information
- Father's Name: Kaishar Alam
- Date of Birth: 01/29/98
Timeline
Team Leader
Teleperformance
02.2024 - 07.2024
Customer Service Associate
Teleperformance
03.2023 - 02.2024
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering and Technology
Diploma - Mechanical Engineering
UPBTE
Matriculation - undefined
CBSE