Md Shazid Akhtar
Team Leader
Gurgaon
Summary
To impart my theoretical knowledge in a reputed firm, that can serve me back with more challenging, reputed and deserving positions to groove my skills, in addition with benefitting the firm.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Team Leader
Teleperformance
02.2024 - 07.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Associate
Teleperformance
03.2023 - 02.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering and Technology
Greater Noida, UPDiploma - Mechanical Engineering
UPBTE
Matriculation - undefined
CBSE
Skills
MS Office
Accomplishments
Participated in various Sports and cultural activities during College and School days.
Internship
- Study of Hydraulics and Gear Box, Aditya Automobiles, Bihta, Patna
- HVAC: MEP Design and Execution, Dhanush Engineering and Services
- Auto Cad, Technofast, Greater Noida
Personal Information
- Father's Name: Kaishar Alam
- Date of Birth: 01/29/98
Timeline
Team Leader
Teleperformance
02.2024 - 07.2024
Customer Service Associate
Teleperformance
03.2023 - 02.2024
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering and Technology
Diploma - Mechanical Engineering
UPBTE
Matriculation - undefined
CBSE
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