MD SOYED
Hardware And Networking
Kolkata
Summary
Dynamic Hardware and Networking Support Engineer with a proven track record at HFC and BIT IT, excelling in problem-solving and customer service. Enhanced network reliability through strategic upgrades and robust backup solutions, while fostering teamwork and collaboration. Committed to continuous improvement and delivering high-quality support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Hardware and Networking
BIT IT AND HFC
12.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Hardware and Networking Support Engineer
HFC AND BIT IT
12.2017 - Current
- Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
- Enhanced server stability, implementing robust backup solutions and disaster recovery plans.
- Spearheaded initiatives aimed at improving network reliability, such as implementing redundant systems or upgrading outdated equipment.
- Developed clear documentation outlining procedures for troubleshooting common issues, streamlining support processes for technicians and end-users alike.
Education
High School Diploma -
BADLA HIGH SCHOOL
BADLA 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Timeline
Hardware and Networking
BIT IT AND HFC
12.2017 - Current
Hardware and Networking Support Engineer
HFC AND BIT IT
12.2017 - Current
High School Diploma -
BADLA HIGH SCHOOL
04.2001 -