Md Tahsin
Https://www.linkedin.com/in/md-tahsin12/
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
Work History
Analyst, Operations
Dell Technologies
10.2020 - Current
- Worked closely with Order Management and VMware teams worldwide to streamline processes and enhance cross-functional collaboration, resulting in improved order fulfillment. Utilized Salesforce tools to generate and manage reports, monitor capacity, and assess order status. Implemented proactive measures to address order pushback and optimize order processing workflows.
Senior Specialist
Tech Mahindra
12.2018 - 10.2020
- Provided advanced technical support and troubleshooting for Verizon, addressing issues related to routers, internet connectivity, and other network infrastructure components.Managed and resolved escalated tickets,Utilized backend tools and systems to analyze network performance, diagnose root causes of connectivity issues, and implement appropriate solutions to restore service functionality and minimize downtime.
Specialist
Wipro
02.2016 - 08.2017
- Served as a specialist within the Charging Investigation Unit (CIU) for British Telecom (BT), Utilized the DOMS (Data Over Mobile Services) platform, a Java-based application, to review technician notes, analyze service logs, and investigate incidents related to billing discrepancies or disputed charges.
Education
Softwear Development - Computer Science And Programming
Microsoft
OnlineMD JAN HS
Kolkata, West Bengal06.2014
Skills
- DSA (Java)
- HTML, CSS, JavaScript
- React JS
- APIs
- OMS (Order Management System)
- UI Design
- Git
- DOM
- AI Engineering ( LangChain, RAG , Embeddings, ChatGPT)
- Prompt engineering
Timeline
Analyst, Operations
Dell Technologies
10.2020 - Current
Senior Specialist
Tech Mahindra
12.2018 - 10.2020
Specialist
Wipro
02.2016 - 08.2017
Softwear Development - Computer Science And Programming
Microsoft
MD JAN HS
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