Md Asraf Jahangir
New Delhi
Summary
I am a senior manager within the commercial vehicle business unit, currently overseeing Electric Vehicle operations as a Depot Manager for the GCC. With 11 years of extensive experience in customer service, my career has encompassed various facets including dealer management, AMC fleet management, electric vehicles warranty and technical support, as well as the maintenance of construction and mining machinery such as hydraulic drills, loaders, and trucks.
Overview
11
11
years of professional experience
Work History
Senior Manager
Tata Motors
12.2017 - Current
- Dealership management aims to achieve optimum customer satisfaction, dealer profitability, SOP implementation, and audit.
- Technical support to reduce MTBF, MTTR, and TAT for enhanced operational efficiency.
- Conducted dealer manpower training to enhance their skills and knowledge, contributing to improved overall performance.
- Successfully reduced annual maintenance contract (AMC) costs, leading to significant cost savings.
- Managed WBTC/ASTC electric vehicle fleet for technical and warranty compliance.
- Provided product performance feedback to quality and plant.
- Implemented product improvement retrofits based on feedback analysis.
- Conducted failure analysis and led complaint investigations to identify opportunities for improvement.
- Warranty cost reduction and fleet management service to ONGC-operated vehicles, invoicing, budgeting, and payment realization.
Service Specialist
Atlas Copco
01.2014 - 11.2017
- Executed service and maintenance of mining machinery as per the CPH contract
- Scheduled maintenance, including preventive maintenance and breakdown maintenance
- Technical troubleshooting of hydraulic, electrical, and electronics circuits ST1030, MT60, MT46, boomer S1D, 282 mining machinery
- Successfully reduced MTBF, MTTR, and TAT to improve machinery reliability and operational efficiency
- Carried out maintenance and troubleshooting of Allison and ZF off-road transmissions to ensure seamless operations.
Education
B.Tech/B.E.( Electrical ) -
Siliguri Institute Of Technology (SIT)
West Bengal University Of Technology05.2013
Diploma in Electrical Engineering -
Darjeeling Politechnic
West Bengal Council Of Technical Education01-2010
Skills
- Hydraulics (Construction/ mining machine)
- Automobile Maintenance (Commercial vehicle (CNG, Diesel, Electric)
- Commercial Electric Vehicles
- Customer Service Operations (dealership management)
- Fleet Management (Under Annual maintenance contract)
- Transport Operations (Under Gross cost contract)
- Field Service (Technical support under warranty)
- Commercial Vehicle
Personal Information
- Total Experience: 11 Years
- Date of Birth: 15/03/87
- Gender: Male
- Marital Status: Married
- Native: West bengal
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Playing Chess
- Tech Learning
- Science Fiction Movies
Technical & Warranty support of EV to STU (WBTC & ASTC)
- Customer complaint investigation.
- Technical troubleshooting, product feedback to plant & ERC
- Dealership coordination for paid and warranty jobs.
- Product performance reporting, retro trail and implementation.
AMC of LPO1632 with Delhi transport corporation
- Fleet management commercial vehicle under AMC, Tata LPO1632
- Schedule, breakdown maintenance, accident repair.
- technical training of channel partners staff.
- reduce cost per kilometer
Mining machine maintenance under CPH
- Worked in Hindustan zinc limited mining project
- service and maintenance of hydraulic mining machine under CPH contract
- technical trouble shooting (Electrical, mechanical & Hydraulics)
- shift management
Electric vehicle service and operation under Gross cost contract
- Depot manager of 130 vehicles service and operation under GCC
- SOP and compliances implementation
- Equipment & manpower safety
- accident and insurance
- finance
Timeline
Senior Manager
Tata Motors
12.2017 - Current
Service Specialist
Atlas Copco
01.2014 - 11.2017
B.Tech/B.E.( Electrical ) -
Siliguri Institute Of Technology (SIT)
Diploma in Electrical Engineering -
Darjeeling Politechnic
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