Ahtisham Zargar
Bengaluru
Summary
Dynamic professional with 3 years of experience in Global Order Management at Oracle, specializing in order processing, renewals, and fulfillment. Proven ability to lead teams, drive process improvements, and collaborate across functions. Skilled in Commitment to Pay (CTP) processes, CMRB-based rebooking/debooking, and managing updates through the Active Update Process. Recognized for operational excellence and awarded multiple times for consistent, high-quality performance. Seeking to leverage leadership and order management expertise to enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Analyst - Global Order Management
Oracle India Pvt. Ltd.
Bengaluru
08.2024 - Current
- Lead complex order management and fulfillment processes, ensuring accuracy, compliance, and timely execution for global customer segments.
- Mentor and support junior analysts, providing training and guidance on best practices in order processing, system usage, and customer service.
- Collaborate with finance, credit management, and customer service teams to ensure seamless coordination and improved order-to-cash cycle times.
- Manage high-priority projects, including automation initiatives and system upgrades, aimed at reducing manual intervention and increasing accuracy.
- Recently, I am handling many projects, like IA Automation, CL automation, POS tool documentation and currently working on OSM transitioning.
- Achievements: Received the YAR Award in September and November FY25 as I consistently performed in quantity as well as on a quality basis.
- Validated orders with Commitment to Pay (CTP) and activated them post-validation; managed rebooking and debooking through CMRB and utilized the Active Update Process to handle any alterations in booked orders.
Analyst - Global Order Management - Support Renewals and Education
Oracle India Pvt. Ltd.
Bengaluru
11.2022 - 07.2024
- Provide support for order management and education services.
- Assist in processing and renewing customer orders, ensuring the accuracy and timeliness of order fulfillment.
- Collaborate with internal teams to resolve customer inquiries and provide education services related to product usage and features.
- Maintain customer records, update order information, and provide reports on order status and performance.
- Provide training and support to new joiners regarding order and renewal processes.
- Working on multiple projects in GOM, like 100K rejection global report, SA Communications, Rejection audits, IQ Improvement project etc, and acting as a POC for the LAD and AMER region.
- Achievements: Received the YAR Award in March FY24, June FY24, and December FY24, as I consistently performed in quantity as well as on a quality basis.
- Besides, I also worked on multiple consolidated contracts for which I received a lot of appreciation from the director as well.
- Successfully handled multiple projects and received appreciation from stakeholders and managers.
- I was awarded the Quality Star of Quarter FOR Q3FY24 as I performed the transactions without any errors for the past 2 quarters.
- I was awarded the Star performer of Quarter for Q4FY24 as I have successfully led a project for the transition of Offline checklist to an online checklist.
- Got promoted to Senior Analyst in August 2024.
Analyst License Inventory and Reconciliations
Oracle India Pvt. Ltd.
Bengaluru
05.2022 - 10.2022
- Responsible for managing and reconciling license inventory
- Ensured accurate tracking and reporting of license usage, helping to optimize license allocation and minimize compliance risks.
- Collaborated with cross-functional teams to gather license data, analyze trends, and provide insights for license optimization.
- Assisted in license audits by providing accurate and up-to-date license inventory information.
Education
MBA - Finance & HR
Central University Of Kashmir
Srinagar, India12.2021
Bachelors of Business Administration -
Islamia College of Science & Technology
Srinagar, India12.2018
Skills
- HTML
- CSS
- C
- MS Office
- Sales Order Management
- Customer Service and Renewals
- Order to Cash (OTC) Processes
- Process Improvement
- Project Management
- Salesforce Associate certified
Languages
- English, Bilingual or Proficient (C2)
- German, Intermediate (B1)
- Kashmiri, Bilingual or Proficient (C2)
- Arabic, Advanced (C1)
Certification
- Salesforce Associate certification
- German Language B2 Certified.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Arabic
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Timeline
Senior Analyst - Global Order Management
Oracle India Pvt. Ltd.
08.2024 - Current
Analyst - Global Order Management - Support Renewals and Education
Oracle India Pvt. Ltd.
11.2022 - 07.2024
Analyst License Inventory and Reconciliations
Oracle India Pvt. Ltd.
05.2022 - 10.2022
MBA - Finance & HR
Central University Of Kashmir
Bachelors of Business Administration -
Islamia College of Science & Technology
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