Md. Enayat Ali
Kolkata
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
15
years of professional experience
Work History
Sales Manager
Bandhan Bank
Kolkata
02.2017 - 12.2019
- Developed sales strategies to enhance customer engagement and retention.
- Managed client relationships to drive satisfaction and loyalty initiatives.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Oversaw daily operations of sales team to ensure efficiency and productivity.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Customer Care Manager, Relationship Manager
Kotak Mahindra Bank
Kolkata
06.2010 - 02.2017
- Coordinated with cross-functional teams to resolve complex customer issues effectively.
- Managed customer inquiries through multiple channels to ensure timely responses.
- Analyzed customer feedback to identify trends and improve service processes.
- Mentored team members to foster a collaborative work environment and improve performance.
- Provided training to new customer care staff members.
- Assessed customer feedback to identify areas for improvement in service delivery.
Sales Manager
Deutsche Bank
Kolkata
08.2008 - 05.2010
Relationship Manager
Anand Rathi Financial Services
Kolkata
07.2007 - 07.2008
Associate Sales Manager
Yes Bank
Kolkata
08.2006 - 06.2007
Senior Executive
Kotak Mahindra Bank
Kolkata
05.2005 - 07.2006
Education
MBA - Marketing & Human Resource
EIILM
Kolkata03-2005
Skills
- Sales strategy
- Client relationship management
- Customer engagement
- Cross-functional collaboration
- Team mentoring
- Problem solving
- Conflict resolution
- Time management
Timeline
Sales Manager
Bandhan Bank
02.2017 - 12.2019
Customer Care Manager, Relationship Manager
Kotak Mahindra Bank
06.2010 - 02.2017
Sales Manager
Deutsche Bank
08.2008 - 05.2010
Relationship Manager
Anand Rathi Financial Services
07.2007 - 07.2008
Associate Sales Manager
Yes Bank
08.2006 - 06.2007
Senior Executive
Kotak Mahindra Bank
05.2005 - 07.2006
MBA - Marketing & Human Resource
EIILM