MD INJAMAMUL HAQUE
BERACHAMPA
Summary
Results-oriented Guest Relations Executive with a strong background in customer service and operational oversight. Led initiatives to enhance guest satisfaction and streamline operations through effective team collaboration and problem resolution. Skilled in customer relationship management, driving operational efficiency, and ensuring compliance to deliver exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
GUEST RELATIONS EXECUTIVE SENIOR STEWARD
TOIT PH4 FOOD & BEVERAGES PRIVATE LIMITED
BANGALORE
08.2024 - Current
- Supervised daily food and beverage operations, ensuring high quality and efficient service delivery.
- Ensured compliance with health and safety regulations during service operations.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Trained new hires on food handling techniques and safety regulations, promoting compliance and operational safety.
Guest Service Associate
COURTYARD BY MARRIOTT
BANGALORE
10.2022 - 12.2023
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Collaborated with cross-functional teams to meet service objectives.
- Achieved high customer satisfaction by providing creative solutions to challenges.
INTERNSHIP
NOVOTEL GOA DONA SYLVIA RESORT
GOA
12.2020 - 03.2021
- Received awards for outstanding customer service provided to clients in various settings.
- Delivered attentive service to customers in-person and over the phone, enhancing overall customer experience.
- Facilitated customer requests and addressed inquiries, contributing to increased satisfaction.
Education
SECONDARY -
SRINAGAR ADARSHA PANCHAPALY VIDYALAYA
SRINAGAR WEST BANGAL09-2016
HIGHER SECONDARY -
MAHESHPUR SARBAPALLI HIGH SCHOOL
BADURIA , WEST BANGAL03-2018
BSC HHA -
NIPS SCHOOL OF HOTEL MANAGEMENT
MAHISH BATHAN , WEST BANGAL06-2022
Skills
- Customer service
- Customer relationship management
- Menu planning
- Time management
- Operations management
- Team leadership
- Problem resolution
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
Outstanding Associate Award, Food & Beverage Service.
Timeline
GUEST RELATIONS EXECUTIVE SENIOR STEWARD
TOIT PH4 FOOD & BEVERAGES PRIVATE LIMITED
08.2024 - Current
Guest Service Associate
COURTYARD BY MARRIOTT
10.2022 - 12.2023
INTERNSHIP
NOVOTEL GOA DONA SYLVIA RESORT
12.2020 - 03.2021
SECONDARY -
SRINAGAR ADARSHA PANCHAPALY VIDYALAYA
HIGHER SECONDARY -
MAHESHPUR SARBAPALLI HIGH SCHOOL
BSC HHA -
NIPS SCHOOL OF HOTEL MANAGEMENT