MD. MARGHOOB BASIT

• Handled a portfolio of 100± Accounts/Restaurants - Increased brand visibility of restaurants by curating ads to increase their visibility which helped to generate additional revenue
• Acquired 10 – 15 new restaurant clients every month for a specific product - ‘per click payable ads’ - Ensured sustained profitability and repeated ordering by customers for the clients/ restaurants by: - monitoring restaurant rejections - monitoring kitchen preparation time requirements - communicating discounts, promotional activities - improving visibility of clients on the Zomato platform.

Executive | Customer Delight

• Identified key customer concerns and addressed complaints and enquiries through Cx management tools.
• Created monthly presentations and reports for higher management to identify the highest trending Cx complaints.
• Improved business through customer prioritization basis feedback

• Wipro Limited is an Indian multinational corporation that provide information technology, consulting and business process services, Handling customer complaint calls and providing technical support for customers based in the UK using Wipro’s router services