Mohammed Nawaz
Hyderabad
Summary
Dynamic Program Manager with extensive experience at Amazon, driving Agile transformations and enhancing operational efficiency. Proven track record in stakeholder engagement and process improvement, achieving a 40% reduction in manual efforts through automation. Skilled in strategic thinking and requirements analysis, delivering impactful results across cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager GCC
Amazon
Hyderabad
04.2022 - Current
- Spearheaded cross-functional collaboration with Workflow, Operations, Seller Support, Marketing, and Product Management teams & across AWS team to define complex programs objectives, scope, and timelines ensuring a seamless migration of 100% of core features into the new cloud-based platform, reducing service disruption risk to near- zero during transition.
- Drove Agile transformation by leading the shift from block-based workflows to SAFe methodology, partnering with Scrum Masters to enhance user story estimation accuracy by 30%, improving sprint planning predictability and increasing on-time delivery of committed work from 82% to 96%.
- Accelerated product team efficiency by enabling automation solutions in collaboration with Product Owners, implementing Power Automate workflows to set up webhook alerts, automated recurring Teams reminders, and converted emails into actionable tasks- cutting manual administrative effort by 40% and freeing up 15+ hours per team member per month for high-value work.
- Certified in AI/ML to deepen understanding of its role in Amazon's development processes and impact of human-annotated data in AC3 program.
Program Manager I Retail & Logistics
Amazon
Hyderabad
09.2021 - 04.2022
- Led a team of 20+ Program support analysts to translate project & Program requirements into actionable backlogs, collaborating with business partners to manage demand intake and build product roadmaps within SAFe 6.0 framework.
- Spearheaded the consolidation of pickup and delivery operations by implementing hierarchical rules for grouping recipients, improving delivery efficiency by 20% and streamlining logistics across multiple station networks.
- Optimized staffing levels through the implementation of Workforce strategies, Process improvements for cost reduction including cross-training programs, boosting operational efficiency by 27%.
- Facilitated PI planning, sprint planning, sprint demos, and scrum ceremonies to communicate PI progress effectively.
- Acquired insights into data labeling industry standards, focusing on quality assurance techniques for enhanced project outcomes.
Program Manager & Product Owner (POPM), Last Mile
Amazon
Hyderabad
03.2019 - 08.2021
- Spearheaded development of single score model portal to create delivery partner profiles based on performance, flagging 30k high-risk delivery partners.
- Implemented driver license validation using Optical Character Recognition in the US to reduce DL processing time by 40%.
- Performance experience & compliance projects, resulting in the cost saving of 1.2$ million worldwide.
- Directed team of 17 to translate project priorities into actionable strategies, providing hands-on support for business as usual operations.
- Developed user-stories, wireframes & UAT; tracked and communicated release progress for workflow management platform 'Auditbook'.
- Directly involved in sprint planning and product analysis; partnered with tech to introduce an in-app 'Instant Feedback' module.
- Reported the program's key performance indicators (KPIs) and facilitated WBR, MBR, and quarterly reviews with senior management and the director.
- Coordinated town hall events and engagement activities for 150+ employees to enhance organizational communication and morale.
Operations Team Manager, Last Mile Tech, AmFlex
Amazon
Hyderabad
10.2017 - 03.2019
- Directed a team of 13+ direct reports, owned strategic planning roadmap for vendor programs to recommend business strategies.
- Implemented Agile methodologies to lead cross-functional teams, resulting in a 15% reduction in project delivery times.
- Spearheaded driver cross-skilling and knowledge sharing program, delivering actionable insights that improved customer satisfaction by 20%.
- Resolved vendor issues in amazon IN supply chain and logistics by defining SLAs and implementing root cause analysis.
- Achieved 2.17% reduction in unhealthy inventory, enhancing compliance with IN fulfilment centers SOPs.
- Analyzed data on missing items and presented findings to business leadership, resulting in quarterly concession loss reduction of $0.5 million.
- Owned program launches for 'Order not Acknowledged' and 'Order Not Picked Up' packages including scalable SOP development, with multiple stakeholders across North America.
- Facilitated development and adoption of tableau based, gamified employee performance dashboard to increase team productivity by 25%.
Business Insurance Analyst
Genpact
09.2016 - 10.2017
- Coordinated with BI senior leadership and 3P insurance professionals to manage insurance project stages and validate genuine claims through thorough document investigation.
- Oversaw client data management to ensure privacy and compliance.
- Provided technical advice as IT SPOC, addressing issues and implementing proactive solutions.
- Supervised the newly joined associates and trained them on process and policy.
- Managed and shadowed 45+ associates, ensuring adherence to processes and policies.
Education
MBA -Masters - information systems
Shahjehan Business Management
Secundrabad01.2018
B.Com - Computers
Cognizant college of commerce and Science
Hyderabad01.2016
MEC - Intermediate
New Vision Jr college
Hyderabad01.2013
SSC -
St Vincent high School
Hyderabad01.2011
Skills
- Program management expertise
- Agile methodologies
- Project management tools
- Requirements analysis
- Change management
- Process improvement
- Scaled operations management
- Data visualization
- Product vision development
- Strategic thinking abilities
- Stakeholder engagement
- Project accountability
Certification
- PMP Certified, Google
- SAFe 6.0 APM (Agile Product Manager)
- Generative AI and ML Certified, Amazon and Greatlearning
- Program Management, California, Certified at Amazon
- Managing Project Risks and Changes, University of California
- (KTR) Kaizen Leader, Amazon
- Lean Six Sigma Black Belt, Simplilearn
Awards And Accolades
- Q1, Bravo Forte & STAR Writer Awards, Amazon, 2025
- Top Collaborator Spotlight Award, Amazon, 2023
- Q2 Awards (Boundary Breaker), Amazon GCC, 2022
- Q3 Awards (Infinite Mile), Amazon, 2021
- Q2 Awards (Lastmile Amazon), 2019
- Q4 Best debutant and Kudos Award, Genpact & Client, 2017
Skills And Core Competencies
Digital agility, Asana, Power BI, Microsoft Office Suite, Microsoft Excel, Amazon QuickSight, SQL workbench, Jira (Basic), Figma, Scaled operations, Project Owner, Agile methodology, PMP, Program management, Change & risk Management, Process Improvement, Kaizen Leader, Strategic thinking, Stakeholder and Vendor Management
Websites
Timeline
Program Manager GCC
Amazon
04.2022 - Current
Program Manager I Retail & Logistics
Amazon
09.2021 - 04.2022
Program Manager & Product Owner (POPM), Last Mile
Amazon
03.2019 - 08.2021
Operations Team Manager, Last Mile Tech, AmFlex
Amazon
10.2017 - 03.2019
Business Insurance Analyst
Genpact
09.2016 - 10.2017
MBA -Masters - information systems
Shahjehan Business Management
B.Com - Computers
Cognizant college of commerce and Science
MEC - Intermediate
New Vision Jr college
SSC -
St Vincent high School