Md Parvez Jamal
Kolkata
Summary
Resourceful network engineer with several years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for it systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges. Detailed network engineer proudly offering several years' experience in system repair and technical support. An enthusiastic employee with knowledge in lan and wan infrastructure planning and deployment. Skilled in task prioritization, project oversight and effective communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Network Engineer
Janus Engineering
Patna
03.2018 - 02.2023
- Monitored the performance of the network to ensure optimal levels of service.
- Evaluated existing processes related to managing networks resources in order to identify areas needing improvement.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Performed regular maintenance tasks to keep the network running smoothly.
- Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Monitored network performance and identified potential areas of improvement.
- Provided technical support for users having difficulty connecting to or using the network.
- Deployed wireless networks at various locations across the organization's premises.
- Identified, diagnosed and resolved network problems.
- Collaborated with other departments within the organization when needed on projects involving networking infrastructure.
- Responded promptly to user requests for assistance with any type of networking issue.
- Installed and configured new hardware and software components related to networking issues.
- Coordinated meetings between clients and attorneys involving conference calls or video conferencing technology.
- Scheduled conference calls with remote teams via video conferencing software.
- Utilized online tools such as video conferencing software to tutor remote learners.
- Facilitated virtual trainings via webinars or video conferencing software platforms.
Network Engineer
D S Infotech
Munger
01.2009 - 04.2016
- Maintained inventory records of all hardware components within the organization's network.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Implemented configurations on routers and switches based on company requirements.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Served as first point of contact for incoming technical service calls and emails.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Handled customer service issues by providing guidance or escalating for advanced support.
System Administrator
CMC LTD
Patna City
12.2007 - 12.2008
- Survey of Head quarter sites like district and Block head offices.
- Responsible of devices like router and switches configuration and proper delivery to the remote location.
- Succesfully installed and deployed various devices to remote locations.
- Contributed to the FAT team responsible for final acceptance from the customer.
Education
Master of Science - Telecom Technology
SMU DE
Munger11-2011
Certification - IT Infrastructure Management
CMC Ltd
Kolkata03-2007
B.COM - Accountancy
Umesh Chandra Collage
Kolkata01-2006
Skills
- Technical Solutions Development
- Hardware and software configurations
- Connectivity troubleshooting
- IP Addressing and Subnetting
- Technical Support
- Network debugging
- Hardware Installation
- Network operations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Network Engineer
Janus Engineering
03.2018 - 02.2023
Network Engineer
D S Infotech
01.2009 - 04.2016
System Administrator
CMC LTD
12.2007 - 12.2008
Master of Science - Telecom Technology
SMU DE
Certification - IT Infrastructure Management
CMC Ltd
B.COM - Accountancy
Umesh Chandra Collage