Md Shabby Ahmad
Dhanbad
Summary
Dedicated Customer Service Executive with over 2 years of experience in providing customer support in Bpo Industry. Proven ability to manage high-volume workloads in a fast-paced environment, resolve customer issues effectively, and enhance customer satisfaction. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Concentrix
Kolkata
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Described product and service details to customers to provide information on benefits and advantages.
- Utilized CRM software to document customer interactions, track issues, and ensure timely resolutions.
Education
Bachelor of Arts - History
Binod Bihari Mahto Koylanchal University,Dhanbad
Dhanbad, India06.2020
High School Diploma -
Saraswati Shishu Mandir,Shyamdih
Dhanbad05.2016
Skills
Good communication and interpersonal skills
Proficient in CRM software (eg, Zendesk,Resolvejiffy)
Strong problem-solving abilities
Time management and organizational skills
Ability to handle high-pressure situations
Multitasking and prioritization
Languages
English
Hindi
Urdu
Timeline
Customer Service Executive
Concentrix
06.2022 - Current
Bachelor of Arts - History
Binod Bihari Mahto Koylanchal University,Dhanbad
High School Diploma -
Saraswati Shishu Mandir,Shyamdih