Summary
Overview
Work History
Skills
Work Preference
Timeline
Hi, I’m

MD SHAMSH TABREZ

Senior Team Lead
Kolkata,WB
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
MD SHAMSH TABREZ

Summary

Dedicated and results-driven sales Team Leader with a proven track record of successfully leading and motivating teams to achieve goals and exceed expectations. Possessing strong communication and problem-solving skills, I am seeking a challenging leadership role where I can utilize my expertise to drive team performance and contribute to organizational success.

Overview

5
years of professional experience

Work History

Vibrant Infocom Pvt. Ltd
Kolkata

Customer Care Executive
02.2020 - 06.2021

Job overview

  • Taking outbound calls and selling VAS service of Dish d2h existing users
  • Implemented sales skills to convert maximum assigned target
  • Managing call quality for avoiding escalations.

Vibrant Infocom Pvt. Ltd
Kolkata

Team Leader
07.2021 - 08.2022

Job overview

  • Led a team of 40+ associates to consistently meet and exceed sales targets, resulting in a 3% - 6% increase in sale of my assigned campaign over a six-month period
  • Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
  • Collaborated with cross-functional teams to streamline processes and improve communication
  • Organized team building activities and fostered a positive work environment, leading to an increase in employee satisfaction and retention
  • Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
  • Collaborated with upper management to develop strategic goals and action plans for the team.

Fusion BPO
Kolkata

Team Leader
08.2022 - 04.2023

Job overview

  • Led a team of 25+ associates to consistently meet and exceed their targets
  • Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
  • Collaborated with cross-functional teams to streamline processes and improve communication
  • Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
  • Collaborated with upper management to develop strategic goals and action plans for the team.

NSB BPO Solutions Limited
Kolkata

Senior Team Leader | Operations
04.2023 - 04.2024

Job overview

  • Led a team of 25+ associates of work from home and office both to consistently meet and exceed their targets
  • Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
  • Collaborated with cross-functional teams to streamline processes and improve communication
  • Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
  • Collaborated with upper management to develop strategic goals and action plans for the team
  • Real time monitoring of Inbound calls queue to prevent calls abandoned and performance on assigned shift.

Ayuda Solutions Pvt. Ltd
Ranchi, Jharkhand

Senior Team Lead | Operations
06.2024 - Current

Job overview

  • Led a team of 32+ associates of work from home and office both to consistently meet and exceed their targets
  • Collaborated with cross-functional teams to streamline processes and improve communication
  • Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
  • Real time monitoring of Inbound calls queue to prevent calls abandoned and performance delivery of assigned shift
  • Prepare and present regular performance reports to senior management and client, highlighting key achievements and areas of improvement
  • Collaborate with client to identify pain points, address and resolve them and enhancing client experience and loyalty
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Skills

  • Strengths and Skills
  • Strong communication skills
  • Effective problem-solving abilities
  • Excellent organizational skills
  • Proven leadership experience
  • Team player mentality
  • Ability to motivate others
  • Decision making ability
  • Team management skills

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programs

Timeline

Senior Team Lead | Operations

Ayuda Solutions Pvt. Ltd
06.2024 - Current

Senior Team Leader | Operations

NSB BPO Solutions Limited
04.2023 - 04.2024

Team Leader

Fusion BPO
08.2022 - 04.2023

Team Leader

Vibrant Infocom Pvt. Ltd
07.2021 - 08.2022

Customer Care Executive

Vibrant Infocom Pvt. Ltd
02.2020 - 06.2021

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MD SHAMSH TABREZSenior Team Lead