Hi, I’m
MD SHAMSH TABREZ
Senior Team Lead
Kolkata,WB
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Dedicated and results-driven sales Team Leader with a proven track record of successfully leading and motivating teams to achieve goals and exceed expectations. Possessing strong communication and problem-solving skills, I am seeking a challenging leadership role where I can utilize my expertise to drive team performance and contribute to organizational success.
Overview
5
years of professional experience
Work History
Vibrant Infocom Pvt. LtdKolkata
Customer Care Executive
02.2020 - 06.2021
Job overview
- Taking outbound calls and selling VAS service of Dish d2h existing users
- Implemented sales skills to convert maximum assigned target
- Managing call quality for avoiding escalations.
Vibrant Infocom Pvt. LtdKolkata
Team Leader
07.2021 - 08.2022
Job overview
- Led a team of 40+ associates to consistently meet and exceed sales targets, resulting in a 3% - 6% increase in sale of my assigned campaign over a six-month period
- Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
- Collaborated with cross-functional teams to streamline processes and improve communication
- Organized team building activities and fostered a positive work environment, leading to an increase in employee satisfaction and retention
- Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
- Collaborated with upper management to develop strategic goals and action plans for the team.
Fusion BPOKolkata
Team Leader
08.2022 - 04.2023
Job overview
- Led a team of 25+ associates to consistently meet and exceed their targets
- Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
- Collaborated with cross-functional teams to streamline processes and improve communication
- Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
- Collaborated with upper management to develop strategic goals and action plans for the team.
NSB BPO Solutions LimitedKolkata
Senior Team Leader | Operations
04.2023 - 04.2024
Job overview
- Led a team of 25+ associates of work from home and office both to consistently meet and exceed their targets
- Implemented new training programs and conducted regular performance evaluations to develop team member’s skills and improve overall productivity
- Collaborated with cross-functional teams to streamline processes and improve communication
- Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
- Collaborated with upper management to develop strategic goals and action plans for the team
- Real time monitoring of Inbound calls queue to prevent calls abandoned and performance on assigned shift.
Ayuda Solutions Pvt. LtdRanchi, Jharkhand
Senior Team Lead | Operations
06.2024 - Current
Job overview
- Led a team of 32+ associates of work from home and office both to consistently meet and exceed their targets
- Collaborated with cross-functional teams to streamline processes and improve communication
- Conducted weekly team meetings to review progress, address concerns, and brainstorm solutions to challenges
- Real time monitoring of Inbound calls queue to prevent calls abandoned and performance delivery of assigned shift
- Prepare and present regular performance reports to senior management and client, highlighting key achievements and areas of improvement
- Collaborate with client to identify pain points, address and resolve them and enhancing client experience and loyalty
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Strengths and Skills
- Strong communication skills
- Effective problem-solving abilities
- Excellent organizational skills
- Proven leadership experience
- Team player mentality
- Ability to motivate others
- Decision making ability
- Team management skills
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Senior Team Lead | Operations
Ayuda Solutions Pvt. Ltd
06.2024 - Current
Senior Team Leader | Operations
NSB BPO Solutions Limited
04.2023 - 04.2024
Team Leader
Fusion BPO
08.2022 - 04.2023
Team Leader
Vibrant Infocom Pvt. Ltd
07.2021 - 08.2022
Customer Care Executive
Vibrant Infocom Pvt. Ltd
02.2020 - 06.2021