MD Talha Ali

• Develop, design new form or existing form on Service Catalog requests.
• Customize standard workflow parameter of existing Service Catalog forms.
• Integrated with Active Directory using LDAP for authentication and Loaded users, groups into ServiceNow.
• Created various UI Policies and UI Actions to make few fields visible, mandatory and vice versa based upon conditions.
• Working as production Support Engineer for ServiceNow System
• Involved
• Integration and changes in ServiceNow tool.
• Customization using Business Rules, and Client Scripts, Catalog Client Scripts.
• Designing of Reports & Dashboards as per client requirements.
• Deployment of Normal & Standard changes.
• Creation of Access Control Rules for securing and providing right access to users.
• Writing Data Sources, Transform Map and properly analyzing Coalesce to avoid duplicates in ServiceNow.
• Configured Email Notification Template, to notify users about specific activities in system such updates to Incident Requests.
• Using a 3rd party integration tool (Postman) for testing the REST API.
• Working with imports sets, update set on monthly release of change
• Creation of Schedule jobs on basis of requirement.
• Loading Data from external files using Import Sets.
• Creation of weekly and monthly reports on basis of task created, updated and closed on.

•Worked on Catalog forms, Workflows, Business Rules, Client scripts.

• Worked on Forms, Data loading, Transform maps and Update sets.

• Worked on Change requests to send automatic notifications.

• Worked on HRSD and little bit of integration.

• Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration.

• Customization and configuration of Service requests, Incident management and
Change management.

• Involved in development for the various modules using Business rules, Client deployment scripts, UI Polices, Script Includes.

• Interaction with functional/process owners over teams/skype calls to understand the business processes and new requirements.

• Deploying the developed code to Test/Production instances using Update Sets.

• Providing support during the UAT process and post production