Shruti Pradhan
Bangalore
Summary
A driven professional with a solid background in ServiceNow Development, eager to embrace fresh challenges and drive impactful results. Passionate about leveraging expertise in operational support, development, and integration within a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Cognizant Technology Solutions
Bangalore
04.2019 - Current
- Lead requirements gathering, configuration, design, development, testing, and implementation of ServiceNow ITSM and ITOM features.
- Provide support for ServiceNow ITSM as well as ITOM products and services, ensuring operational excellence in incident, request, change, and problem management aligned with ITIL best practices.
- Collaborate with cross-functional teams to enhance and integrate ServiceNow ITSM and ITOM solutions.
- Develop and maintain custom applications on the ServiceNow platform to meet specific business requirements.
- Design and implement complex workflows and automation within ServiceNow to streamline ITSM processes.
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Performed debugging activities on existing applications and identified areas for improvement.
- Identified opportunities for process improvements through automated solutions using ServiceNow capabilities.
- Build and customize reports and dashboards using ServiceNow Performance Analytics to provide actionable insights.
- Integrate ServiceNow with external systems using REST, SOAP, and other web services to optimize business processes.
- Provided training to end users on how to use the features of the ServiceNow platform effectively.
- Documented standard operating procedures and guidelines related to usage and administration of ServiceNow platform.
Education
Electronics And Communications Engineering -
CSVTU Bhilai
Bhilai06-2018
Skills
- Proficient in ServiceNow platform architecture and core functionalities
- Extensive experience in configuring ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge Management, Request Management)
- Strong command of scripting languages such as JavaScript, HTML, CSS
- RESTful APIs
- Familiarity with ServiceNow development tools like Studio, Flow Designer, and Integration Hub
- IT Operations management (ITOM)
- CMDB
- Root Cause Analysis
- Liaison & Coordination
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Timeline
ServiceNow Developer
Cognizant Technology Solutions
04.2019 - Current
Electronics And Communications Engineering -
CSVTU Bhilai
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