Md Tawab Reza
Summary
Supporting Banking client of NTT Data Information Processing Services based on VoIP technologies. Supporting on CUCM, CUC, SME, IM&P, CER, MS Teams and Webex. Working as troubleshooting profile on Priority 1, 2, 3, 4 using Service Now tool. Also taking care of various activities and changes done on VoIP network and servers.
Overview
8
8
years of professional experience
Work History
Telecom Services Senior Analyst
NTT Data Information Processing Services
02.2020 - Current
- Proficient in Cisco Unified Communication Manager version 12.5, Cisco Unity Connection version 12.5, Cisco IM & Presence, Cisco End Points, and SME.
- Design, configure, and troubleshoot VoIP infrastructure for large networks, resolving issues involving Cisco Call Manager (CUCM), SIP, and SCCP end points.
- Working on FAX troubleshooting, configuration and Implementation.
- Configuration of T1 & E1 PRI.
- SCCP and SIP phone registration, Cisco IP Phone Configuration (series79xx,88xx).
- Configuring and troubleshooting of Cisco Jabber, Webex Softphone, Extension Mobility and SNR (Mobile Connect).
- Configuring and troubleshooting of Voicemail on CUC.
- Proficient in monitoring tools like RTMT and Zenoss/Voss.
- Experienced in Change Management activities such as routine system reboot, service restarts, Tomcat certificate renewal and CUCM upgrades.
- Installation, Upgrade and routine changes for UC products.
- Preparing Health Check Weekly / Monthly report for UC infrastructure and provide report to client.
- Knowledge in handling of tickets through Service now and Remedy ticketing tool.
- Proficient in CLI usage for health checks and system reboots.
Cisco VoIP Network Engineer
Merc Technologies
09.2016 - 01.2020
- Monitor, troubleshoot, and provide support for Cisco IPT.
- Configure, manage, and troubleshoot IP Phone registration issues.
- Handle Moving, Adding, Changing, and Deleting Extensions (MACD).
- Configure and troubleshoot Extension Mobility, SNR, Jabber IM and Softphone, Voicemail on CUC.
Education
B.E in Electronics and Communication -
VTU
2016
Skills
- CUCM
- CUC
- Extension Mobility
- Mobile Connect/ SNR
- SIP
- MGCP
- SCCP
- Voicemail
- Cisco Jabber
- Analog Fax
- Change Management
- MS Teams
- Webex Control Hub
- SME
Languages
English
Hindi
Timeline
Telecom Services Senior Analyst
NTT Data Information Processing Services
02.2020 - Current
Cisco VoIP Network Engineer
Merc Technologies
09.2016 - 01.2020
B.E in Electronics and Communication -
VTU
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