Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Md Tawab Reza

Bengaluru

Summary

Dynamic Senior Associate Consultant at Infosys Limited with expertise in Microsoft Teams Rooms and VoIP infrastructure. Proven ability to troubleshoot complex connectivity issues and automate provisioning using PowerShell. Adept at managing teams and fostering collaboration, ensuring seamless communication across platforms. Skilled in CUCM and change management, driving operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate Consultant

Infosys Limited
Bangalore
10.2024 - Current
  • Microsoft Teams Rooms (MTR) setup and management.
  • Provisioning devices on Windows and Android platforms with certified peripherals.
  • Audio/Video device integration: Logitech, Yealink, and Poly.
  • Scripting for room provisioning, policy assignment, and device diagnostics.
  • Investigated and resolved Teams Rooms sign-in failures, including authentication errors, and device credential issues.
  • Familiarity with Calling Plans, Direct Routing, and Operator Connect for PSTN integration.
  • Expert in management portals: Azure Portal, Microsoft 365 Admin Center, Teams Admin Center, and PowerShell.
  • Messaging Policy, Teams Policy, Meeting Policy, Calling Policy.
  • Managing Teams channels (Standard channel, Private channel), file management.
  • IVR Solution (Call Queue and Auto Attendant).
  • Analyzed and interpreted device log files to identify root causes of connectivity issues in Microsoft Teams Rooms environments.

Telecom Services Senior Analyst

NTT Data Information Processing Services
02.2020 - Current
  • Proficient in Cisco Unified Communication Manager version 12.5, Cisco Unity Connection version 12.5, Cisco IM & Presence, Cisco Endpoints, and SME.
  • Design, configure, and troubleshoot VoIP infrastructure for large networks, resolving issues involving Cisco Call Manager (CUCM), SIP, and SCCP endpoints.
  • Monitor, troubleshoot, and provide support for Cisco IPT.
  • Configure, manage, and troubleshoot IP Phone registration issues.
  • Configuring and troubleshooting of Cisco Jabber, Webex Soft Phone, Extension Mobility and SNR (Mobile Connect).
  • Working on FAX troubleshooting, configuration and Implementation.
  • Configuring and troubleshooting of Voicemail on CUC.
  • Proficient in monitoring tools like RTMT and Zenoss/Voss.
  • Experienced in Change Management activities such as routine system reboot, service restarts, Tomcat certificate renewal and CUCM upgrades.
  • Preparing Health Check Weekly / Monthly report for UC infrastructure and provide report to client.
  • Knowledge in handling of tickets through Service Now and Remedy ticketing tool.
  • Proficient in CLI usage for health checks and system reboots.
  • SIP log analysis and troubleshooting.

Education

B.E in Electronics And Communication
VTU

Skills

  • CUCM
  • CUC
  • SIP
  • MGCP
  • Voicemail
  • Cisco Jabber
  • Analog Fax
  • Change Management
  • MS Teams
  • Service Now
  • RTMT
  • Microsoft Teams Rooms (MTR)
  • Microsoft 365 Admin Center
  • Teams Admin Center
  • Entra/Azure portal
  • Pro Management Portal (PMP)
  • PowerShell

Certification

CCNA Routing & Switching

CCNP Collaboration

MS Teams

Timeline

Senior Associate Consultant

Infosys Limited
10.2024 - Current

Telecom Services Senior Analyst

NTT Data Information Processing Services
02.2020 - Current

B.E in Electronics And Communication

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Md Tawab Reza