MD UMAR ALAM
Bangalore,TG
Summary
Adept at engineering automation tools and streamlining workflows, I significantly enhanced operational efficiency at ONMOBILE GLOBAL LIMITED. My expertise in Java, Python, and Linux administration, combined with a knack for developing impactful training programs, has led to robust solutions and improved system reliability. Leveraging customer feedback, I've focused on achievements like optimizing issue resolution times and fostering inter-team collaboration for seamless product integration.
Overview
12
12
years of professional experience
Work History
Lead Solutions Engineer
ONMOBILE GLOBAL LIMITED
11.2021 - Current
- Engineered automation tools and scripts, streamlining operational workflows and enhancing efficiency.
- Advanced application log aggregation and analysis, automating resolution processes for improved system reliability.
- Optimized response times for issue resolution, ensuring rapid service restoration and minimal downtime.
- Enhanced inter-product communication, fostering effective collaboration across teams for seamless integration.
- Conducted thorough requirement analysis, delivering tailored solutions to automate and refine organizational processes.
- Automated ops tools & scripts
- Streamlined log analysis & fix
- Cut issue response times
- Boosted inter-team product communication.
Senior Solutions Engineer
MOENGAGE INDIA PRIVATE LIMITED
07.2021 - 10.2021
- Delivered expert application support for a suite of notification services including SMS, in-app, on-site, email, push, and geo-location.
- Efficiently resolved user flow journey issues, enhancing customer experience and platform reliability.
- Managed multi-channel notification support
- Gained meaningful insights and knowledge through MoEngage growth marketing expert certification.
Senior Product Support Engineer
ONMOBILE GLOBAL LIMITED
06.2014 - 06.2021
- Expertly resolved production issues related to subscriptions billing.
- enhancing subscription management and billing system reliability.
- Spearheaded Java application deployment, configuration, and maintenance on Apache-Tomcat within Linux environments.
- Resolved billing app issues.
- Managed billing database/network
- Successfully deployed billing apps for global telecom operators on linux platforms like centos/alma
- Configured and setup multitenancy in billing application on cloud platforms.
Oracle DBA
MINDPROSOFT PVT LTD
08.2012 - 06.2014
- Expertise in Oracle Database Architecture, ensuring robust and scalable system design.
- Proficient in space management to optimize database performance and storage efficiency.
- Skilled in implementing comprehensive backup and restoration strategies for data security
- RMAN based backup and recovery management understanding.
Education
Bachelor of Science - Computer Science And Programming
HKBK College of Engineering (VTU)
Bengaluru, India05-2012
Skills
- Software programming: java, python, SQL
- Scripting: python, bash
- Tools: Git, Docker, Jenkins, Visual Studio, Eclipse
- Database: Oracle, Mysql/MariaDB and MS SQL, MongoDB
- Data Structure
- Data Science
- Linux Administration
- Training Program Development
- Customer feedback
- Technical training
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hobbies
- Indoor and outdoor sports
- reading
- cooking
- travelling
Timeline
Lead Solutions Engineer
ONMOBILE GLOBAL LIMITED
11.2021 - Current
Senior Solutions Engineer
MOENGAGE INDIA PRIVATE LIMITED
07.2021 - 10.2021
Senior Product Support Engineer
ONMOBILE GLOBAL LIMITED
06.2014 - 06.2021
Oracle DBA
MINDPROSOFT PVT LTD
08.2012 - 06.2014
Bachelor of Science - Computer Science And Programming
HKBK College of Engineering (VTU)
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