Medha Arya
Bangalore
Summary
Driven by a passion for network infrastructure, I excelled at Akamai Technologies, leading deployment projects and enhancing operational efficiency by 80%. Expert in TCP/IP and project management, my collaborative approach and technical acumen delivered seamless solutions, ensuring zero downtime and significant process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Infrastructure Engineer II
Akamai Technologies
05.2024 - Current
- Spearheaded deployment projects for Akamai's EdgePlatform, managing end-to-end processes, including planning, initiation, execution, and monitoring.
- Coordinated efforts of cross-functional teams comprising collocation vendors, ISPs, account managers, and logistics coordinators to achieve critical deployment goals.
- Monitored and maintained colo resources and data for assigned geographic territories, serving as the site expert for respective data center operations.
- Managed DWDM circuits, rack infrastructure, IP allocations, and power requirements within Akamai databases to ensure seamless operations.
- Delivered regular status reports and updates to stakeholders, enabling transparency and alignment on project milestones.
- Implemented process improvements that enhanced operational workflows and cost efficiency.
- Successfully led the transition of critical infrastructure components (e.g., TCIT-PMO6, DP71638 hot cuts) to new deployments, ensuring zero downtime during migrations.
Server Tech Services II
Akamai Technologies
07.2023 - 05.2024
- Collaborated with cross-functional teams to create automated processes that improved ticket resolution time by 10%.
- Maintained live network infrastructure and resolved critical Layer 1-2 network issues in EMEA data centers.
- Delivered regular project updates and reports on the RMA Focus initiative and Russia-Ukraine operations to stakeholders, enhancing decision-making efficiency and project alignment.
- I interviewed and successfully hired my backfill to ensure a smooth transition and continuity of operations.
Server Tech Services
Akamai Technologies
10.2019 - 07.2023
- Maintained live network infrastructure and provided troubleshooting support to ISPs and Akamai's field engineers for Layer 1-2 network, and server issues across EMEA.
- Led a project to streamline the process for RMA returns (return of faulty items), which resulted in an 80% improvement in return efficiency and cost savings for the company.
- I interviewed, trained, and mentored seven new engineers and interns, serving as the subject matter expert for server hardware troubleshooting.
- Developed technical documentation for processes and infrastructure, reducing the onboarding time for new engineers by 15 days.
Technical Solutions Consultant
HPE
08.2018 - 10.2019
- Led server infrastructure implementation for Fortune 500 clients, delivering tailored technical solutions.
- Managed escalation-free deployments, balancing customer needs, and technical constraints.
- Assisted in OS installations (Windows, RHEL, ESXi) and worked with virtualization technologies (VMware, Hyper-V).
Student Intern
HPE
02.2018 - 06.2018
- Developed analytical projects, improving defect analysis workflows for over 200 cases.
- Authored technical documentation used by internal support teams to address hardware issues.
Education
Bachelor of Engineering - Electronics & Instrumentation
RNSIT
Bangalore07-2018
High School Diploma -
Dayanada Sagar
Bangalore04-2014
Skills
- Network protocols: TCP/IP, BGP, OSPF, MPLS, VLANs
- Infrastructure Management: Deployment, scaling, monitoring, and troubleshooting of network systems
- Project management: planning, execution, and closure of deployment projects; stakeholder collaboration
- Technical tools: JIRA, Linux, SQL, VMware, ITIL frameworks
- Hardware Knowledge: Cisco, Juniper configurations; server troubleshooting; DWDM, and datacenter operations
- Process improvement: automation and operational efficiency enhancements
Certification
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
- Juniper Networks Certified Associate (JNCIA-Junos)
Notableprojects
- Project Russia, Developed and executed strategies to maintain server and switch health amid logistical constraints, prioritizing critical ECORS to mitigate operational risks.
- DP71638 Hot Cut, Coordinated the migration of 1x100G PNI Vodafone_Onnet to a new router with seamless cross-connect provisioning.
- TCIT-PMO6 Migration, Oversaw the relocation of servers to a new datacenter (AANP 1.4T), including cross-connect installations and IP provisioning.
Affiliations
- Crowned winner of the prestigious beauty pageant, Miss LipIce 2012 showcasing poise and confidence.
- Featured in multiple professional Editorial and Promotional Photo Shoots campaigns.
- Achieved a top 10 position in national level French SpellBee Competition.
Technical Competencies.
- Datacenter Management: Accurate documentation of site-specific information; troubleshooting of hardware - Network Automation: Proficient in Python scripting for workflow automation and data analysis.
- Risk Mitigation: Effective management of high-stakes deployments, minimizing disruption and downtime.
Professional Development
- Active participant in Akamais GROW program and Mentoring initiatives to expand knowledge and leadership.
- Attended internal events such as APEX Expo and utilized LinkedIn Learning to stay updated on industry trends.
Timeline
Network Infrastructure Engineer II
Akamai Technologies
05.2024 - Current
Server Tech Services II
Akamai Technologies
07.2023 - 05.2024
Server Tech Services
Akamai Technologies
10.2019 - 07.2023
Technical Solutions Consultant
HPE
08.2018 - 10.2019
Student Intern
HPE
02.2018 - 06.2018
Bachelor of Engineering - Electronics & Instrumentation
RNSIT
High School Diploma -
Dayanada Sagar
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