Medha Arya

• Captured high-level technical requirements from stakeholders to define actionable deployment plans.
• Designed and deployed server clusters and network infrastructure at Colo and ISP locations.
• Oversaw technical field teams in DACH and ITGR regions, managing hiring, training, and budgeting.
• Led cross-functional team meetings to mitigate project risks, resolve bottlenecks, and deliver on deadlines.
• Troubleshot and resolved network issues, including switch configuration errors, VLAN setup, IP addressing conflicts, and hardware malfunctions.

• Collaborated with cross-functional teams to create automated processes that improved ticket resolution time by 10%.
• Maintained live network infrastructure and resolved critical Layer 1-2 network issues in EMEA data centers.
• Delivered regular project updates and reports on the RMA Focus initiative and Russia-Ukraine operations to stakeholders, enhancing decision-making efficiency and project alignment.
• Interviewed and successfully hired my backfill to ensure a smooth transition and continuity of operations

• Maintained live network infrastructure and provided troubleshooting support to ISPs and Akamai's Field Engineers for Layer 1-2 network and server issues across EMEA.

• Led a project to streamline the process for RMA returns (return of faulty equipment), resulting in an 80% improvement in return efficiency and cost savings for the company.

• Interviewed, trained, and mentored 7 new engineers and interns, serving as the Subject Matter Expert for Server Hardware Troubleshooting.

• Developed technical documentation for processes and infrastructure, reducing the onboarding time for new engineers by 15 days.

• Led server infrastructure implementation for Fortune 500 clients, delivering tailored technical solutions.
• Managed escalation-free deployments, balancing customer needs and technical constraints.
• Assisted in OS installations (Windows, RHEL, ESXi) and worked with virtualization technologies (VMware, Hyper-V).

• Developed analytical projects, improving defect analysis workflows for over 200 cases.
• Authored technical documentation used by internal support teams to address hardware issues.