Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Medheni Balla

Medheni Balla

Hyderabad

Summary

Non-Technical:

Experienced in Mortgage Document preparation. Ability to research the given query on the browser to acquire complete knowledge and review the given media. Experienced in uploading the legal documents in client folders, rolling the due dates forward and back. Communicate with onshore through E-Mail or chat if required. Preparing MOMs for client calls. Ability to cross train on various work types and giving training to new process executes.


Technical:

Having 1+ years of IT experience in IBM Integration Bus 10 (IIB 10) and IBM App Connect Enterprise (ACE12). Experienced in development and mapping using IIB, ACE 12 and Web sphere MQ with different formats like XML and MRM formats. Ability to code ESQL statements for various nodes in IIB10 and ACE 12. Configure Message Sets for given message structures. Strong debugging and problem solving skills with excellent understanding of system development methodologies, techniques and tools. Deploy the Message Flows and Message Sets in Execution group. Proven ability in quick understanding and learning of new technologies and their application in business solutions.

Overview

6
6
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions
03.2021 - Current

US Residential Mortgage - Loan Servicing

Client - Corelogic

  • Worked in File maintenance and data integration work types such as ATSU Suspend, Mobile Home Rider, TXRPTD, NLSU, Escrow and Non-Escrow.
  • Attaching legal documents in client folders by checking whether having complete legal without any legal situs discrepancy.
  • Rolling due dates forward and back by checking initial escrow document in client folder whether taxes are paid on time or not.
  • Checking whether escrow amounts paid by customers on time. If payments are not made on time forward it to BU.

IBM Integration Bus, MQ series - IIB Developer

Client - IBM

  • Understanding business requirements and technical specifications of Application.
  • Designing and developing message flows along with ESQL coding.
  • Developing ESQL to perform computations and mappings.
  • Developing message flows and message sets.
  • Developing ESQL coding for message content enrichment.
  • Interaction with on site people, if required.

Process Associate

Genpact
09.2019 - 02.2021
  • To improve end-users search experience on Instagram search engine.
  • Research given query on browser to acquire complete knowledge, then review given media and assign ratings based on policy guidelines.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Customer Service Executive

HSBC
04.2017 - 07.2019
  • Preparing mortgage documents for existing customers for loan limit change, purpose of loan change, change in loan term, close/open loan account, etc.,
  • Preparing documents according to customer’s request and company standards.
  • Mailing and chatting required if any conflicts occurred during preparation of documents with branch/relationship managers.

Education

Bachelor of Science - Mathematics, Statistics And Computer Science

St. Francis College For Women
Hyderabad
04.2015

Skills

Languages : ESQL

Middleware Technologies : IBM Integration Bus 10, IBM App Connect Enterprise 12, IBM MQ

Databases : DB2

Web Services : XML, HTML

Operating Systems : Windows 98/XP/2000-2010

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Senior Process Executive

Cognizant Technology Solutions
03.2021 - Current

Process Associate

Genpact
09.2019 - 02.2021

Customer Service Executive

HSBC
04.2017 - 07.2019

Bachelor of Science - Mathematics, Statistics And Computer Science

St. Francis College For Women
Medheni Balla