Meena Kumari
Chandigarh
Summary
Sales marketing executive with extensive experience in customer relationship management and CRM documentation. Demonstrated ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Marketing Executive
fxmeta5ai
zirakpur
2025.07 - Current
- Achieved high customer satisfaction through effective problem resolution and friendly service.
- Executed daily duties with accuracy and efficiency, ensuring smooth operational flow.
Telecaller
royal enfield
chamba ,Himachal pradesh
2024.01 - 2025.12
- Managed inbound customer calls to address inquiries and resolve issues.
- Provided accurate product information to assist customers in making informed decisions.
- Documented customer interactions in the CRM system for future reference.
- Maintained up-to-date knowledge of Royal Enfield's product line and services.
- Assisted customers with order placement and payment processing over the phone.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Resolved customer complaints in an efficient manner following established protocols.
Sales Executive
krishna homes project derabassi
derabassi
2025.01 - 2025.06
- Secured leads through targeted outreach and relationship development with prospective clients.
- Presented property features and benefits to prospective buyers effectively.
- Collaborated with team members to create sales strategies aligned with market demands.
- Maintained precise records of client interactions and sales activities in CRM systems.
- Enhanced product knowledge to address customer inquiries about housing options confidently.
- Utilized cold calling and networking techniques to drive sales of products and services.
- Cultivated relationships with existing customers to promote repeat business.
Education
High School Diploma -
Gsss Jassourgarh
Chamba Himachal Pradesh 2018-04
Associate of Arts -
Pg Collage Chamba
Hpu Shimla Hiamchal Pradesh 2021-05
Skills
- Relationship management
- Product delivery
- CRM reporting
- Issue resolution
- Professional communication
Languages
Hindi
First Language
English
Beginner
A1
Affiliations
- Made 70 outbond calls daily, achieving a 15-20% conversion rate
- Consistently exceeded monthly sales targets by up to 120%
- Handled customers' objections effectively
References
References available upon request.
Timeline
Sales Marketing Executive
fxmeta5ai
2025.07 - Current
Sales Executive
krishna homes project derabassi
2025.01 - 2025.06
Telecaller
royal enfield
2024.01 - 2025.12
High School Diploma -
Gsss Jassourgarh
Associate of Arts -
Pg Collage Chamba