Meena Prabhu
Bengaluru
Summary
I look forward to learn & gaining more experience in a progressive organization work sincerely and effectively by implementing my ideas and skills for the benefit of the organization and as well as to enhance my individual growth.
Overview
8
8
years of professional experience
Work History
Advisor II
Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
Bangalore
03.2018 - Current
- As Part of Disputes Team, Handling the customers disputes related to Transactions.
- We need to raise a Chargeback and refund for the customer related to concern Transactions as per the disputes type.
- Ensure Proper disputes like GNR, SNR, MISREP, GNAD, CPA, Cancel Merchandise or service, RNR, counter fit etc. we need to gather the mandatory documents from the customer to raise a valid Refund and chargeback.
- Performing quality checks and processing requests within stipulated timelines.
- Ensure accuracy and completeness in all the reports of EOD controls.
- Review and quality checks to be done on regular basis.
- Managing quality for production.
- Providing rightful information on customer’s accounts.
- Ensuring higher level of customer satisfaction by meeting SLA targets.
- As part of Fraud Disputes Team, investigated and analyzed dispute Transactions to determine the appropriate response and backup documentation to defend the disputes.
- Cardholder disputes and routed incoming letters from clients to the Appropriate departments.
- Tracked chargebacks and referred fraudulent activity to the appropriate department.
- Assisted and advised card holders of disputes procedures either verbally or in writing.
- Processed refund to the appropriate party.
- Closed and opened work-cases accordingly.
- Technical Skills: Citrix, Pega, Dispute, VROL, PBS And Vision Plus Applications, Note Builder, Email Template.
Education
B.com -
RBANM'S First Grade College
PUC -
RBANM'S Pre-university college
SSLC -
RBBPANM'S High school
Skills
- Citrix
- Pega
- Dispute
- VROL
- PBS
- Vision Plus Applications
- Note Builder
- Email Template
- Good communication skills
- Good management skills
- Ability to work under pressure
- Self-Motivated
- Positive attitude
- Enthusiastic in team work
- Always open for learnings
Disclaimer
I hereby declare the information furnished above is true to the best of my knowledge and belief.
Languages
- English
- Tamil
- Kannada
Personal Information
- Father's Name: Prabhu
- Date of Birth: 06/17/96
- Gender: Female
- Nationality: Indian
Languages
English
Beginner
A1
Tamil
Beginner
A1
Kannada
Beginner
A1
Timeline
Advisor II
Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
03.2018 - Current
B.com -
RBANM'S First Grade College
PUC -
RBANM'S Pre-university college
SSLC -
RBBPANM'S High school