I look forward to learn & gaining more experience in a progressive organization work sincerely and effectively by implementing my ideas and skills for the benefit of the organization and as well as to enhance my individual growth.
Overview
8
8
years of professional experience
Work History
Advisor II
Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
Bangalore
03.2018 - Current
As Part of Disputes Team, Handling the customers disputes related to Transactions.
We need to raise a Chargeback and refund for the customer related to concern Transactions as per the disputes type.
Ensure Proper disputes like GNR, SNR, MISREP, GNAD, CPA, Cancel Merchandise or service, RNR, counter fit etc. we need to gather the mandatory documents from the customer to raise a valid Refund and chargeback.
Performing quality checks and processing requests within stipulated timelines.
Ensure accuracy and completeness in all the reports of EOD controls.
Review and quality checks to be done on regular basis.
Managing quality for production.
Providing rightful information on customer’s accounts.
Ensuring higher level of customer satisfaction by meeting SLA targets.
As part of Fraud Disputes Team, investigated and analyzed dispute Transactions to determine the appropriate response and backup documentation to defend the disputes.
Cardholder disputes and routed incoming letters from clients to the Appropriate departments.
Tracked chargebacks and referred fraudulent activity to the appropriate department.
Assisted and advised card holders of disputes procedures either verbally or in writing.
Processed refund to the appropriate party.
Closed and opened work-cases accordingly.
Technical Skills: Citrix, Pega, Dispute, VROL, PBS And Vision Plus Applications, Note Builder, Email Template.
Education
B.com -
RBANM'S First Grade College
PUC -
RBANM'S Pre-university college
SSLC -
RBBPANM'S High school
Skills
Citrix
Pega
Dispute
VROL
PBS
Vision Plus Applications
Note Builder
Email Template
Good communication skills
Good management skills
Ability to work under pressure
Self-Motivated
Positive attitude
Enthusiastic in team work
Always open for learnings
Disclaimer
I hereby declare the information furnished above is true to the best of my knowledge and belief.
Languages
English
Tamil
Kannada
Personal Information
Father's Name: Prabhu
Date of Birth: 06/17/96
Gender: Female
Nationality: Indian
Languages
English
Beginner
A1
Tamil
Beginner
A1
Kannada
Beginner
A1
Timeline
Advisor II
Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
Senior Representative Operations at | Concentrix Daksh service India pvt ltd (Airbnb)Senior Representative Operations at | Concentrix Daksh service India pvt ltd (Airbnb)