Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic
Meena Prabhu

Meena Prabhu

Bengaluru

Summary

I look forward to learn & gaining more experience in a progressive organization work sincerely and effectively by implementing my ideas and skills for the benefit of the organization and as well as to enhance my individual growth.

Overview

8
8
years of professional experience

Work History

Advisor II

Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
Bangalore
03.2018 - Current
  • As Part of Disputes Team, Handling the customers disputes related to Transactions.
  • We need to raise a Chargeback and refund for the customer related to concern Transactions as per the disputes type.
  • Ensure Proper disputes like GNR, SNR, MISREP, GNAD, CPA, Cancel Merchandise or service, RNR, counter fit etc. we need to gather the mandatory documents from the customer to raise a valid Refund and chargeback.
  • Performing quality checks and processing requests within stipulated timelines.
  • Ensure accuracy and completeness in all the reports of EOD controls.
  • Review and quality checks to be done on regular basis.
  • Managing quality for production.
  • Providing rightful information on customer’s accounts.
  • Ensuring higher level of customer satisfaction by meeting SLA targets.
  • As part of Fraud Disputes Team, investigated and analyzed dispute Transactions to determine the appropriate response and backup documentation to defend the disputes.
  • Cardholder disputes and routed incoming letters from clients to the Appropriate departments.
  • Tracked chargebacks and referred fraudulent activity to the appropriate department.
  • Assisted and advised card holders of disputes procedures either verbally or in writing.
  • Processed refund to the appropriate party.
  • Closed and opened work-cases accordingly.
  • Technical Skills: Citrix, Pega, Dispute, VROL, PBS And Vision Plus Applications, Note Builder, Email Template.

Education

B.com -

RBANM'S First Grade College

PUC -

RBANM'S Pre-university college

SSLC -

RBBPANM'S High school

Skills

  • Citrix
  • Pega
  • Dispute
  • VROL
  • PBS
  • Vision Plus Applications
  • Note Builder
  • Email Template
  • Good communication skills
  • Good management skills
  • Ability to work under pressure
  • Self-Motivated
  • Positive attitude
  • Enthusiastic in team work
  • Always open for learnings

Disclaimer

I hereby declare the information furnished above is true to the best of my knowledge and belief.

Languages

  • English
  • Tamil
  • Kannada

Personal Information

  • Father's Name: Prabhu
  • Date of Birth: 06/17/96
  • Gender: Female
  • Nationality: Indian

Languages

English
Beginner
A1
Tamil
Beginner
A1
Kannada
Beginner
A1

Timeline

Advisor II

Concentrix Daksh Service India Pvt Ltd. Formerly IBM-Bangalore
03.2018 - Current

B.com -

RBANM'S First Grade College

PUC -

RBANM'S Pre-university college

SSLC -

RBBPANM'S High school
Meena Prabhu