Meenakshi Chandrasekaran
Chennai
Summary
Operations executive with extensive experience in exam management and talent acquisition at British Council. Proven expertise in strategic planning and training development, leading to enhanced operational efficiency and strong freelancer partnerships. Demonstrated ability to achieve results while ensuring compliance with industry standards. Skilled in optimizing processes and implementing cost-effective strategies to improve overall business performance.
Overview
11
11
years of professional experience
Work History
Executive – Operations
British Council Education India Pvt Ltd
07.2022 - Current
- Managing exam operations across South India in accordance with QCA standards.
- Coordinating with freelancers and allocating tasks for efficient exam delivery.
- Forecasting freelancer shortfalls and recruiting new talent for multiple exam roles.
- Organizing product-specific training sessions (online and offline) for freelancers.
- Handling freelancer queries and feedback to ensure smooth communication.
- Overseeing logistics and managing exam materials for various assessments.
- Preparing and maintaining training documentation and materials.
Executive – Operations
British Council Examination and English Services India Pvt Ltd
01.2018 - 12.2021
- Company Overview: under Orcapod payroll
- Managed exam operations for IELTS (PB & CD), CFA, ACCA, CE, and Distribution Exams across South India.
- Recruited, trained, and onboarded invigilators and freelancers in compliance with QCA standards.
- Maintained digitized records of freelancer documents.
- Developed training resources and handled freelancer queries via phone and email.
- Coordinated vendor registration and scheduling for exam engagements.
- Under Orcapod payroll
Recruiter & Counselor
Theme Academy
02.2014 - 07.2017
- Recruited freelancers for various courses based on organizational needs.
- Counseled students for competitive exams and guided course registration.
- Scheduled regular and demo classes as per candidates’ requirements.
- Led marketing initiatives and built partnerships with colleges and institutions.
- Motivated staff to conduct orientation and motivational sessions for students.
Education
MBA - Human Resource Management
Anna University
ChennaiBachelor of Technology (B.Tech) - Information Technology
Anna University
ChennaiSkills
- Employee relations and talent acquisition
- Training and development
- Performance management
- Exam operations
- Communication and coordination
- Strategic planning
- Document management
- Student counseling
- Marketing and outreach
- Training development
- Vendor management
- Communication skills
- Customer service
- Performance evaluation and monitoring
- Decision-making
- Schedule management
- Customer relationship management
Disclaimer
The information provided above is true and correct to the best of my knowledge and belief.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Executive – Operations
British Council Education India Pvt Ltd
07.2022 - Current
Executive – Operations
British Council Examination and English Services India Pvt Ltd
01.2018 - 12.2021
Recruiter & Counselor
Theme Academy
02.2014 - 07.2017
MBA - Human Resource Management
Anna University
Bachelor of Technology (B.Tech) - Information Technology
Anna University
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