Meenakshi Chaturvedi
Summary
Expert in payments enterprise application integration and telecommunication provisioning with a track record of collaboration with industry leaders such as Infosys, HSBC, and HCL. Recognized for reliability and efficiency, consistently delivering results across various sectors. Proven ability to manage complex client relationships with global corporations like Volkswagen and Goldman Sachs, earning accolades for effective communication and problem-solving skills. Extensive knowledge of investment banking domain principles and workflows.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Consultant - Application & Production Support (Banking Domain)
Infosys Ltd.
04.2024 - Current
- Managing EOD batch operations and production support for Goldman Sachs' core banking platforms.
- Using AutoSys and Procmons for scheduling, monitoring, and issue resolution.
- Supporting Java-based keep-alive services to ensure platform stability and uptime.
- Conducting real-time monitoring using Grafana and AppDynamics.
- Leading ITIL-based incident, change, and backlog management activities.
- Automating batch processes to reduce manual interventions and improve SLA adherence.
- Conducted comprehensive analysis of customer requirements and timelines, proactively identifying and addressing technical and commercial bottlenecks to streamline processes.
- Client: Goldman Sachs
Project Manager
Caterpillar | INFOSYS
09.2022 - 03.2024
- Assist in managing end-to-end customer and stakeholder interactions, ensuring clear communication across project lifecycles.
- Conduct comprehensive demand analysis to identify and address technical and commercial bottlenecks.
- Oversee procurement processes to align with customer requirements, preparing spend analysis and procurement documentation.
- Collaborate with technical teams to assess the feasibility of customer demands, ensuring timely project facilitation.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
- Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
- Directed the resolution of project issues and conflicts, ensuring minimal impact on project progress and outcomes.
- Manage vendor relationships to guarantee timely service delivery in line with quality standards.
- Support account management activities, ensuring adherence to service level agreements for the Caterpillar account.
- Implement and track project documentation processes to ensure compliance with organisational standards.
Senior Software Engineer
HSBC
10.2021 - 03.2022
- Managed the Supply Chain Management (SCM) application, serving as a critical interface for buyer-supplier payment processes.
- Utilized SQL and Shell scripting to enhance application functionality and streamline operations.
- Led incident and escalation management, ensuring alignment with ITIL best practices for root cause analysis and resolution.
- Developed and maintained real-time monitoring dashboards to track application performance and ensure SLA compliance.
- End-to-End Customer and Stakeholder Management: Solely managed all interactions with customers and technical stakeholders, ensuring clear communication and alignment throughout project lifecycles to drive successful outcomes.
- Demand Analysis and Facilitation: Conducted comprehensive analysis of customer requirements and timelines, proactively identifying and addressing technical and commercial bottlenecks to streamline processes.
- Procurement Process Oversight: Led the procurement process in alignment with customer demands, preparing detailed spend analysis and procurement documentation to ensure cost-effective solutions.
- Feasibility Assessment: Collaborated closely with technical teams to evaluate the feasibility of customer demands, ensuring timely facilitation in accordance with project deadlines and business objectives.
- Vendor Management: Cultivated and managed relationships with vendors to ensure timely delivery of services and products, adhering to agreed-upon timelines and quality standards.
- Account Management: Oversaw all aspects of demand management for the Caterpillar account, from initiation through facilitation to closure, ensuring strict adherence to Service Level Agreements (SLAs).
- Process Optimization and Documentation: Implemented established procedures for detailed documentation and tracking of project progress, ensuring seamless delivery of solutions and compliance with organizational standards.
Senior Support Engineer
HCL Technologies Ltd
03.2020 - 10.2021
- Led a team responsible for 24/7 production and delivery support for Volkswagen Germany, focusing on critical 'gold' applications.
- Handled all aspects of incident management during the project's transition phase, ensuring seamless operations and swift resolution of issues.
- Gained extensive experience in managing complex projects within the automotive sector, enhancing operational efficiencies and client satisfaction.
Service Desk Specialist
Corecard Inc
Bhopal
09.2019 - 03.2020
- Managed incident handling and analysis, applying ITIL procedures to ensure effective resolution and process adherence.
- Oversaw deployments and monitoring activities using Tibco Middleware for application integration, enhancing system performance and reliability.
- Provided 24/7 production and delivery support, ensuring uninterrupted service for critical applications.
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
- Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
- Resolved service user requests within target timeframes.
- Oversaw payment transactions, including cash handling, card payments, and billing queries.
- Managed cash and card payments, ensuring accurate financial handling at till.
- Processed financial transactions accurately, managing cash and card payments effectively.
Senior Engineer
Tech Mahindra
Pune
08.2014 - 11.2018
- Met schedule using excellent planning and coordination skills.
- Collaborated with IT and business teams to troubleshoot complex issues, restoring service swiftly.
- Supported change management initiatives, minimising risk and disruption to production environments.
- Administered and maintained Linux servers, optimising system performance for enhanced operational efficiency.
- Utilised advanced Excel functions and SQL queries for efficient data manipulation and analysis.
- Utilised SQL Developer and other Oracle tools to enhance development efficiency and accuracy, meeting project deadlines consistently.
- Led the adoption of ITIL best practices, standardising processes and improving service delivery outcomes.
- Spearheaded the adoption of ITIL frameworks to streamline IT service management processes.
Education
MBA/PGDM - Opex
IndianInstitute of Management
Raipur01-2023
B.Tech/B.E. - electronics & communication
RajivGandhi Proudyogiki Vishwavidyalaya (RGPV)
01.2023
Skills
- Linux and shell scripting
- Python programming
- Generative AI and machine learning
- DevOps practices
- SQL Server and MySQL
- AppDynamics and Splunk monitoring
- Nagios and Azure monitoring
- Incident, problem, and change management
- Autosys and cron scheduling
- Control-M job scheduling
- ServiceNow ITSM and CMDB
- BMC Remedy and HPSC support
- Jira project tracking
- Client-facing roles and vendor management
- Project management expertise
- Technical panelist for talent acquisition
- Continuous process improvement
Custom Section
linkedin.com/in/meenakshichaturvedi-034153159
Languages
English
Proficient
C2
Hindi
Proficient
C2
German
Intermediate
B1
Certification
- ITIL V3
- PMP certification in pipeline
Hobbies and interests
- Writing articles blogs self awareness, empowerment , spirituality, climatic change
- International relations
- Plantation
- Fitness & nutrition
Timeline
Senior Consultant - Application & Production Support (Banking Domain)
Infosys Ltd.
04.2024 - Current
Project Manager
Caterpillar | INFOSYS
09.2022 - 03.2024
Senior Software Engineer
HSBC
10.2021 - 03.2022
Senior Support Engineer
HCL Technologies Ltd
03.2020 - 10.2021
Service Desk Specialist
Corecard Inc
09.2019 - 03.2020
Senior Engineer
Tech Mahindra
08.2014 - 11.2018
MBA/PGDM - Opex
IndianInstitute of Management
B.Tech/B.E. - electronics & communication
RajivGandhi Proudyogiki Vishwavidyalaya (RGPV)