Meenakshi Modugavalasa
Assistant Manager - Client Relationship Management
Hyderabad
Summary
Dynamic Customer Relationship Manager Skilled in coordinating with cross-functional teams to ensure seamless delivery of services and solutions. Demonstrated expertise in leveraging advanced CRM tools and techniques to optimize client interactions and drive strategic decision-making & enhance overall customer experience. Possessing a deep understanding of high-end clientele expectations, expertise lies in building long-lasting relationships through effective communication, problem-solving, and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager in CRM
AUROBINDO REALTY
12.2020 - Current
- Handling entire CRM end to end experience / Complete Client Account Management right from sending welcome letter, Taking care of Home loan process, demand letter, payment collection, follow up, convincing/negotiating with the customer till handover
- Verifying the customer documents subsequently preparing the agreements and keeping track of pending agreements, Executed Around 500+ Agreements.
- Maintaining cordial relationship with Sales, Home Loan, Registration and Projects department/s
- Ability to achieve 30-50 Cr month on month collections as per commitment
- Ability to handle project independently entire CRM process
- Interviewed, trained new onboarding candidates. Provided training to new employees as needed, including but not limited to: new employee orientations; job duties and responsibilities; proper use of equipment, software and reference materials; internal office procedures; oral and written communication skills; telephone etiquette.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Customer Service Delivery Executive
PURAVANKARA Ltd. (Provident Housing Ltd)
01.2019 - 11.2020
- Frond end operations of follow up with clients on Agreement Execution & Collection of payments, Executed Around 300+ Agreements.
- Back-end operations of projects including verification of booking logins
- Handling customer query related to projects possession, demand, receipt, Buyer Agreement
- Meeting with clients for resolving queries & matters of dispute
- Handle customer queries, understand customer requirement and suggest efficient solutions
- Overall responsibility of post sales activities with customers for completion of all documentation formalities till Handover.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with back-office team members to facilitate seamless business execution.
Senior Executive – Client Relationship Management
RAJAPUSHPA PROPERTIES PVT LTD.
05.2018 - 01.2019
- Meeting with clients for resolving queries & matters of dispute
- Handle all incoming calls from customers, Give quality information about company's projects, Client servicing over email
- Overall responsibility of post sales activities with customers for completion of all documentation formalities till Handover
- Responsible for all customer interactions, resolving customer queries
- Project Updates communication to Clients, issuing Demand notices, preparing & execution of Agreements, MIS reports
- Taking deviations from case to case through coordinating with respective department managers towards best possible solutions
- Mailer activities, status of queries & complains communication to customers through mails or calls.
Education
B. Sc in Computer Science -
Ambedkar University, Andhra Pradesh
04.2015 - 05.2018
Associate degree, Aviation Management and Operations -
Frankfinn Institute of Airhostess Training
01.2014 - 04.2015
HSU in MPC -
Sri Chaitanya Educational Institutions
01.2012 - 04.2014
School of Secondary Certificate -
Infant Jesus High School
01.2011 - 04.2012
Skills
Operations Management
Process Improvement
Effective Communication
Time management abilities
Documentation And Reporting
Sales Reporting
Project Management
Customer Relations
Product and service knowledge
Operations Management
Accomplishments
- Awarded PRATHIBA Award for Best Student of 2018 – STN College
- Awarded INNOWAR – 2k18, a regional level technical fest organized by Department of Computer Science
- Awarded BRAIN POWER – 2k18, a regional level technical fest organized by Department of Computer Science
Certification
ICM Diploma in Aviation, Hospitality and Travel Management.
Personal Information
- Father's Name: Tirupati Rao Modugavalasa
- Date of Birth: 11/09/96
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge and belief.
Timeline
Assistant Manager in CRM
AUROBINDO REALTY
12.2020 - Current
Senior Customer Service Delivery Executive
PURAVANKARA Ltd. (Provident Housing Ltd)
01.2019 - 11.2020
Senior Executive – Client Relationship Management
RAJAPUSHPA PROPERTIES PVT LTD.
05.2018 - 01.2019
B. Sc in Computer Science -
Ambedkar University, Andhra Pradesh
04.2015 - 05.2018
Associate degree, Aviation Management and Operations -
Frankfinn Institute of Airhostess Training
01.2014 - 04.2015
HSU in MPC -
Sri Chaitanya Educational Institutions
01.2012 - 04.2014
School of Secondary Certificate -
Infant Jesus High School
01.2011 - 04.2012