Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
APPLICATIONS
Affiliations
Accomplishments
Timeline
Generic

Nikhil Manjrekar

Mumbai

Summary

Proactive and versatile professional with strong interpersonal and organizational skills. Adept at team building, people development, and delivering excellent service. Integral part of management teams, known for implementing effective solutions with immediate and long-term impact.

Overview

9
9
years of professional experience

Work History

ASSISTANT MANAGER – CRM (Email Channel)

TATA Capital
08.2022 - Current
  • Led a team managing customer queries and complaints via the email channel.
  • Handled escalation management for critical, high-priority cases.
  • SPOC for TATA Capital's Generative AI (GenAI) implementation project.
  • Oversaw data management processes ensuring accuracy and compliance.
  • Enhanced quality management standards and tracked service levels.
  • Improved customer experience using data insights and analytics.

SENIOR GROUP LEADER (M04)

Lumina Datamatics Private Limited
10.2022 - 04.2024
  • Led and trained project teams for efficient execution.
  • Managed daily production, quality checks, and resolved project issues.
  • Developed client file creation processes for US Fortune 500 clients.
  • Handled vendor onboarding, metrics, and team coordination.
  • Prepared MIS reports, managed escalations, monitored team performance.

ASSISTANT MANAGER II

ICICI Bank Limited
03.2021 - 10.2022
  • Led and mentored teams, approved nationwide KYC modifications.
  • Monitored team performance and handled escalations (Level 1 & 2).
  • Distributed workloads and maintained service standards.

SR. ASSOCIATE

WNS Global Services
08.2018 - 03.2021
  • Provided seller support on Amazon.com across operations.
  • Resolved listing, payment, and logistics issues.
  • Mentored team members and managed inventory needs.

MORTGAGE ASSOCIATE

Altisource Business Pvt Ltd
06.2016 - 08.2018
  • Processed mortgage documentation and audits for US banks.
  • Performed quality checks and data entry for various loan segments.

Education

Graduate B.Com -

Mumbai University
01.2016

HSC -

State Board
01.2012

SSC -

State Board
01.2010

Skills

  • Operations Management
  • Quality Assurance
  • Escalation Management
  • Attention to Detail
  • Category Management
  • Stakeholder Management
  • Team Management
  • Performance Review
  • Content Management
  • Conflict Management
  • Problem Solving
  • Reporting

Languages

English, Hindi, Marathi

Hobbies and Interests

Cricket, Chess, Travelling, Driving, Gym, Music

APPLICATIONS

  • Excel
  • MS Office

Affiliations

  • Best team in NPS

Accomplishments

  • Received highest positive response rate

Timeline

SENIOR GROUP LEADER (M04)

Lumina Datamatics Private Limited
10.2022 - 04.2024

ASSISTANT MANAGER – CRM (Email Channel)

TATA Capital
08.2022 - Current

ASSISTANT MANAGER II

ICICI Bank Limited
03.2021 - 10.2022

SR. ASSOCIATE

WNS Global Services
08.2018 - 03.2021

MORTGAGE ASSOCIATE

Altisource Business Pvt Ltd
06.2016 - 08.2018

Graduate B.Com -

Mumbai University

HSC -

State Board

SSC -

State Board

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Nikhil Manjrekar