Nikhil Manjrekar
Mumbai
Summary
Proactive and versatile professional with strong interpersonal and organizational skills. Adept at team building, people development, and delivering excellent service. Integral part of management teams, known for implementing effective solutions with immediate and long-term impact.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER – CRM (Email Channel)
TATA Capital
08.2022 - Current
- Led a team managing customer queries and complaints via the email channel.
- Handled escalation management for critical, high-priority cases.
- SPOC for TATA Capital's Generative AI (GenAI) implementation project.
- Oversaw data management processes ensuring accuracy and compliance.
- Enhanced quality management standards and tracked service levels.
- Improved customer experience using data insights and analytics.
SENIOR GROUP LEADER (M04)
Lumina Datamatics Private Limited
10.2022 - 04.2024
- Led and trained project teams for efficient execution.
- Managed daily production, quality checks, and resolved project issues.
- Developed client file creation processes for US Fortune 500 clients.
- Handled vendor onboarding, metrics, and team coordination.
- Prepared MIS reports, managed escalations, monitored team performance.
ASSISTANT MANAGER II
ICICI Bank Limited
03.2021 - 10.2022
- Led and mentored teams, approved nationwide KYC modifications.
- Monitored team performance and handled escalations (Level 1 & 2).
- Distributed workloads and maintained service standards.
SR. ASSOCIATE
WNS Global Services
08.2018 - 03.2021
- Provided seller support on Amazon.com across operations.
- Resolved listing, payment, and logistics issues.
- Mentored team members and managed inventory needs.
MORTGAGE ASSOCIATE
Altisource Business Pvt Ltd
06.2016 - 08.2018
- Processed mortgage documentation and audits for US banks.
- Performed quality checks and data entry for various loan segments.
Education
Graduate B.Com -
Mumbai University
01.2016
HSC -
State Board
01.2012
SSC -
State Board
01.2010
Skills
- Operations Management
- Quality Assurance
- Escalation Management
- Attention to Detail
- Category Management
- Stakeholder Management
- Team Management
- Performance Review
- Content Management
- Conflict Management
- Problem Solving
- Reporting
Languages
English, Hindi, Marathi
Hobbies and Interests
Cricket, Chess, Travelling, Driving, Gym, Music
APPLICATIONS
- Excel
- MS Office
Affiliations
- Best team in NPS
Accomplishments
- Received highest positive response rate
Timeline
SENIOR GROUP LEADER (M04)
Lumina Datamatics Private Limited
10.2022 - 04.2024
ASSISTANT MANAGER – CRM (Email Channel)
TATA Capital
08.2022 - Current
ASSISTANT MANAGER II
ICICI Bank Limited
03.2021 - 10.2022
SR. ASSOCIATE
WNS Global Services
08.2018 - 03.2021
MORTGAGE ASSOCIATE
Altisource Business Pvt Ltd
06.2016 - 08.2018
Graduate B.Com -
Mumbai University
HSC -
State Board
SSC -
State Board
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